Assistant Manager, Learner Engagement & Communications

Job Summary:

People Development & Learning Team:

On the People Development & Learning team, we grow people to grow the business. Our business is constantly evolving, and this team is at the heart of the transformation - providing our employees opportunities to realize their potential by developing skills of the future, and behaviors to transform the way we work. As Assistant Manager, Learner Engagement & Communications of People Development and Learning (PDL), you will play a pivotal role in driving L'Oréal's commitment to bringing development and learning opportunities to people so they can grow and get equipped with the right skills in a changing world.

What You'll Do:

The person in this role is responsible for engaging employees as learners through creative communication strategies and liaising with stakeholders to activate learning processes. They will be a key connector between People Development & Learning and the total employee population, ensuring that learners and key stakeholders have clarity of and access to the full learning offer.

Key Job Accountabilities:

Marketing & Communications:

• Partner with Corporate Communications on a comprehensive strategy to inspire employees to learn and ensure clarity of the learning offer, including program invitations, launch assets, and events
• Manage editorial calendar with Learning Experience Designers and global People Development & Learning to anticipate new launches, prioritize key messages, and drive participation
• Craft and maintain brand identity and voice for US People Development & Learning to balance global brand guidelines with US culture and employee expectations
• Design assets including emails, launch materials, handouts, agendas, swag, templates, etc. using Canva and PowerPoint
• Capture and edit video content in learning programs to create sizzle reels and other communication materials[MC1]
• Craft communications to key stakeholders including Center of Excellence (COE) Integrators, HRBPs, and leaders to activate them as champions of learning
• Identify external opportunities to position learning as a driver of L'Oréal's employer value proposition including awards, speaking engagements, and social media campaigns
• Consult with other COEs (Talent, Total Rewards, People Experience) to identify opportunities for cross-functional communications representing a united HR function

Process Governance:

• Collaborate with Global Learning Excellence to activate Strategic Alignment Meetings, program nominations, and new global launches in the US
• Streamline updates and requests from PDL and liaise with COE Integrator community to ensure clear calls to action, prioritization, and feedback loops
• Design & maintain PDL documents including calendars, catalogs, and intranet hubs
• Consult with BEST HR on learner support and manager communication processes to drive participation and fuel positive, impactful experiences
• Oversee ways of working between Activators, BEST HR, and contractor/agency support (when needed) to streamline program production
• Support Learning Experience Designers as needed on program activation across practices

Expertise and Experience:

We are looking for someone who can drive projects in a structured and detail-oriented manner, manage complexity, use data to measure success, and communicate effectively with employees and stakeholders.

• Undergraduate degree
• Minimum of 1 year of experience with a large, complex organization is desired, specifically in HR / Learning, Marketing, Communications, or PR/Events
• Graphic Design & Content Creation: is able to create compelling visual assets leveraging tools like Canva and capture/edit video content
• Verbal and Written Communication Skills: is able to communicate a message in an engaging and inspiring way
• Project Management Expertise: is able to set goals, manage timelines across multiple simultaneous projects and execute with excellence
• Customer Service: Acts with the employee in mind, establishes and maintains effective relationships with employees and HR counterparts to gain their trust and respect, collects feedback from employees and HR to improve service
• Collaboration: is able to engage cross functional partners to drive towards shared objectives, work closely with other Learning team members to share best practices and ensure high quality program delivery

KEY COMPETENCIES:

• Demonstrates business acumen.
• Desire to work in a flexible, agile environment.
• Ability to adapt to rapidly evolving and changing priorities and manage complexity; resilient and flexible.
• Capable of performing effectively in complex situations with limited guidance.
• Entrepreneurial mindset, demonstrating resourcefulness and drive.
• Results oriented and ability to manage multiple concurrent projects.
• Technical aptitude, including proficiency in MS Office

This summary describes the general nature of work to be performed and is not an exhaustive list of all responsibilities, duties and skills required of an incumbent in this position.