Learning Activator (Assistant Manager)

Job Summary:

People Development & Learning Team:

On the People Development & Learning team, we grow people to grow the business. Our business is constantly evolving, and this team is at the heart of the transformation - providing our employees opportunities to realize their potential by developing skills of the future, and behaviors to transform the way we work. As an Assistant Manager of People Development and Learning (PDL), you will play a pivotal role in driving L'Oréal's commitment to bringing development and learning opportunities to people so they can grow and get equipped with the right skills in a changing world.

What You'll Do:

The person in this role is responsible for production and execution of our learning offer. This includes large scale learning programs (200-500 person events) and smaller, intimate programs (12-30 people) in both online and offline environments. This role will report into the VP, People Development & Learning, working in an agile way with Learning Experience Designers across the People Development & Learning function.[MC1]

Key Job Accountabilities:

Project Management:

• Oversee all production & activation logistics for training programs (calendar planning, securing venue or digital learning platforms, preparing training materials, etc.), leveraging support from our shared service center, BEST HR.
• Manage planning for multiple programs with overlapping timelines[MC2] , keeping them on track and delivering on time by using Asana (our project management tool) to monitor progress, proactively share updates, and keep thorough records of employee participation and training materials and processes.
• Liaise with HR teams and global partners to enroll employees in the right learning programs for their roles, seniority and upskilling needs
• Manage the payment processes for learning experiences and ensure expenses are captured in team budget document accurately.
• Continuously[ME3] identify and recommend improvement opportunities to Learning Experience Designers, with a learner-centric approach[CM4] [ME5]

Content & Communications:

• Assist Learning Experience Designer in the curation of new content and help to design learning presentations and experiences that leverage adult learning frameworks and methodologies[ME6]
• Create program materials including invites, videos, microsites, handouts, and other relevant event collateral
• Communicate with employees to drive enrollments, share program details, and answer questions as they arise.
• Schedule and brief consultants/vendors and internal experts to deliver training content where needed

[ME7]

Eventing:[MC8]

• Source, coordinate with and organize external vendors, including program facilitators, event production/creative agencies, venues, caterers, AV and others to ensure a seamless delivery of learning programs
• Manage all the logistics, including but not limited to, registration and enrollment, microsites, surveying, day of event scheduling, AV support, presenter management, catering, venue, etc.
• Ensure that day of experience feels seamless for our learners and that you are actively anticipating needs/issues
• Support Learning Experience Designer and/or third-party vendors to facilitate in person and virtual openings, closes, or learning exercises as needed

Data Analysis:

• Schedule &run program retrospective meetings, and prepare summaries after completion of programs for learning and business stakeholders
• Generate and analyze reports on learning KPIs (learning hours, coverage of target population, cost, and impact).[MC9]
• Review program survey feedback and make recommendations to improve program content and learner experience

Expertise and Experience:

We are looking for someone who can drive projects in a structured and detail-oriented manner, manage complexity, use data to measure success, and communicate effectively with employees and stakeholders.

• Undergraduate degree
• A minimum of 1 year of experience with a large, complex organization is desired, specifically in HR / Learning
• Verbal and Written Communication Skills: is able to communicate a message in a clear, concise, engaging and inspiring way
• Attention to detail: demonstrates a strong commitment to quality by thoroughly reviewing and proofreading all work for accuracy, completeness, and consistency before submission
• Analytical Skills & Data Analysis: is able to perform data analysis and create story around data; must be proficient in Excel with the ability to execute functions like lookups, pivot tables, etc.
• Project Management Expertise: is able to set goals, manage timelines across multiple simultaneous projects and execute with excellence
• Problem Solving: uses good judgment and analytical thinking to find solutions to challenges. You'll prioritize tasks, determine the cause of problems, and think ahead to prevent future issues
• Customer Service: acts with the learner in mind, establishes and maintains effective relationships with employees and HR counterparts to gain their trust and respect, collects feedback from employees and HR to improve service
• Collaboration: is able to engage cross functional partners to drive towards shared objectives, work closely with other Learning team members to share best practices and ensure high quality program delivery
• Technology Experience: must be proficient in Microsoft Office Suite, especially Microsoft Excel and Microsoft PowerPoint. Experience with Asana, SAP, Canva, and other design and editing software a plus.

Key Skills:

As a skills-based organization, we believe this role offers a unique opportunity to actively engage with, utilize, and further develop or hone the following key skills:[GA10]

• Activation Excellence
• Data Analysis
• Eventing
• Learning Content Design
• Facilitation
• Budget Management
• Storytelling
• Questioning and hypothesis brief

This summary describes the general nature of work to be performed and is not an exhaustive list of all responsibilities, duties and skills required of an incumbent in this position.

[MC1]Assuming this will be posted externally, you might elaborate on what topics sit within Performance

[MC2]Could this be more specific? e.g. Manage planning for multiple programs with overlapping timelines, including project management in Asana, monitoring progress and deadlines, proactively...etc.

[ME3]Would add additional bullet:

- Source, coordinate with and organize external vendors, including program facilitators, event production/creative agencies, venues, caterers, AV and others to ensure a seamless delivery of learning programs

[CM4]Might be redudant since it is referenced in the data analysis component.

[ME5]I'd keep this as I think it speaks to 360 ownership of the project mgmt piece of program delivery, where as the data piece is more about program content

[ME6]this feels a bit specific. Maybe change to "experiences that leverage adult learning frameworks and methodologies"

[ME7]Add bullet:

- Liaise with HR teams and global partners to enroll employees in the right learning programs for their roles, seniority and upskilling needs

[MC8]You might add a line on virtual program support

[MC9]Edited this to make ownership of analysis clearer

[GA10]As a skills-based organization, we believe this role offers a unique opportunity to actively engage with, utilize, and further develop or hone the following key skills:

OR

As a skills-based organization, we designed this role to provide a platform for ongoing skill development. You will actively engage with, utilize, and further hone the following key skills:

OR

As a skills-based organization, we designed this role to provide a platform for ongoing skill development. You will actively engage with, utilize, and further hone the following key skills: