Assistant, Ticket Operations & Analytics

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Job Title: Assistance, Ticket Operations and Analytics

Department: Revenue Generation

Reports to: Manager, Ticket Operations and Analytics

Hours: Office time maximum of 21 hours per week

Term: August 19, 2024 to April 26, 2025

The Top Shelf:

The Ticket Operations and Analytics Assistant position will be responsible for supporting the team generating revenue for the Rockford IceHogs. The ideal candidate will be highly energetic and self-motivated.

How You Will Contribute:

• Support the Ticket Operations and Analytics Department via the following:
  • Assist in processing and distributing paid and complimentary ticket requests for the entire organization, including suite tickets, group tickets, full/partial season tickets, and individual game requests.
  • Collaborate with ticketing and marketing departments to compile email marketing lists.
  • Monitor and ensure the successful execution of all event details to guarantee complete accuracy including ticket prices, game dates, times, opponents and all related ticket text and information.
  • Creating and managing FEVO pages for IceHogs promotions.
• Support various Analytics projects via the following:
  • Review and Preparation of Weekly Ticket Reports
  • Monitoring and maintaining organizational spreadsheets used for business analysis.
• Each game day, presence in the BMO Center Box Office to support the ticket sales process and troubleshoot challenges
• Maintain diligent and real-time Salesforce CRM entries.
• Provide ticket inquiry phone support to Revenue Team as needed.
• Other duties and responsibilities as required.

Player Stats and Qualifications:

• College degree and/or working towards a college degree.
• Enthusiastic collaborator and belief that varying perspectives and contributors create an improved outcome.
• Superior written and verbal communication skills.
• Superior organization and time management skills.
• Ability to solve problems independently with customized solutions.
• Strong computer skills with Microsoft Word, Excel, Power Point, CRM (Salesforce) and the internet.
• Experience with Ticketmaster preferred.
• Passion for sports and hockey.
• Ability to work nights, weekends, and holidays as event schedule commands.
• Ability to address, adapt to, and overcome challenges in a fast-paced, dynamic environment
• High attention to detail

The Team:

The Rockford IceHogs, founded in 1999 and members of the American Hockey League (AHL), is a premier organization and primary development affiliate of the Chicago Blackhawks. Located in Rockford, IL, the Team calls the newly renovated BMO Center its home and offices in downtown Rockford, 401 E State Street.

As the longest running professional sports team in Rockford, the organization has developed a passionate local fan base and has set multiple attendance records over the years, while establishing a strong community presence.

The Rockford IceHogs' goal is to continue providing exceptional fan experiences, elevating fan attendance, making a substantial impact in the community and continuing their commitment to developing exceptional talent.

The Rockford IceHogs is an equal opportunity employer that values diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applications will receive consideration for employment without regard to gender, race, religion or religious creed, color, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases.

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