Description:
Note: Work location is the remote workplace (e.g. home address) per KP's Authorized States Policy - Employees may be required to travel to a KP or customer site. Residence required in the primary location state - Oregon

Job Summary:

Manage business processes that support achieving and maintaining optimal business position in order to sustain and grow membership. Provide support to group Account Management client servicing functions and preparation of information to existing accounts to ensure deadlines are met and a timely response given to inquiries. Create sales opportunities through targeted external customer facing enrollment activities, effective relationships with brokers/consultants and front line benefit contacts, to increase membership, build support for KP, and enhance group customer loyalty and retention. Monitor and maintain data integrity within sales systems, accounts and book of business in order to improve external communication, sales performance, and book of business management.

Essential Responsibilities:

• Track, monitor and ensure that contracts, pricing and membership accounting have accurate information and implement the negotiated terms of the final renewal with focus on business processes.


• Manage the process of resolving complicated and sensitive employer-initiated concerns in order to build purchaser loyalty and retain membership.


• Understand account strategy, goals, and financial position.


• Coordinate the flow of information in order to keep the process moving to meet strategic objectives.


• Through ongoing account contacts, identify situations that may signal opportunities for growth for KP and alert account manager.


• Identify and act on enrollment opportunities including: presentations; benefit fairs; health fairs; and Q & A sessions.


• Identify and report trends and/or systematic issues within a book-of-business as they become apparent and provide solutions and possible opportunities for growth.


• Identify knowledge network key resources and link capability to account strategy and service issues.


• Participate in Account Strategy sessions and work on targeted accounts in conjunction with the Account Manager.


• Act as the primary point of contact for group customer contacts as related to contracts, benefits, rates or renewal activities.


• Understand the customers business and business challenges. Know customers Human Resources and Benefits staff and how decisions get made.


• Create and increase credibility by demonstrating knowledge of each customers unique benefit package.


• Employ appropriate sales systems to accurately maintain account information.


• Ensure accurate enrollment process, payment arrangements and contract is understood, agreed to and met.


• Collect specific business information and competitive data required for account strategies by established deadlines.


• Ensure accurate and complete data is entered into correct business applications.


• Review data and alert account manager to outliers or potential problems.


• Ensure timely submission of reports as directed by the account manager.


• If Small Business Unit:


• Accountable for business processes and administrative requirements to support assigned accounts.


• Establish and maintain relationships with front line business owners in support of assigned Account Manager.


• Assist with in-field demonstrations and teachings to employers and brokers on KP online technology to facilitate maximization of all KP online tools.


• Explain and negotiate complex underwriting methodology with client and advisors.


• If Cross Regional/Multi-State:


• Collaborate in the coordination cross regional growth opportunities.


• Participate in interregional account teams to coordinate renewals and ensure creation of a single uniform presentation.

Minimum Qualifications:

• Minimum two (2) years of experience in sales, telemarketing, customer service in an office setting, claims, or marketing.

• Bachelors degree in marketing, finance, business administration or related degree OR four (4) years of experience in a directly related field.
• High School Diploma or General Education Development (GED) required.

Additional Requirements:

• Demonstrated record of meeting individual business objectives.
• Experience using customer service skills with the ability to articulate and respond to issues.
• Proficiency in computer and analytic skills.
• Experience creating client presentations using Microsoft Office programs and use of client databases.
• Experience using effective verbal and written communication skills.
• Experience in strong interpersonal, presentation, and persuasion skills.

Primary Location: Oregon,Portland,Kaiser Permanente Building
Scheduled Weekly Hours: 40
Shift: Day
Workdays: Mon, Tue, Wed, Thu, Fri
Working Hours Start: 08:00 AM
Working Hours End: 05:00 PM
Job Schedule: Full-time
Job Type: Standard
Worker Location: Remote
Employee Status: Regular
Employee Group/Union Affiliation: NUE-NW-02|NUE|Non Union Employee
Job Level: Entry Level
Department: Kaiser Permanente Building - Grp Reltn-Area Acct Mgnt Regl - 1008
Pay Range: $48200 - $62370 / hour The ranges posted above reflect the location in the job posting. The salary range may vary if you reside in a different location or state than the location posted.
Travel: No
Remote: Work location is the remote workplace (from home) within KP authorized states. Worker location must align with Kaiser Permanente's Authorized States policy. At Kaiser Permanente, equity, inclusion and diversity are inextricably linked to our mission, and we aim to make it a part of everything we do. We know that having a diverse and inclusive workforce makes Kaiser Permanente a better place to receive health care, a more supportive partner in our communities we serve, and a more fulfilling place to work. Working at Kaiser Permanente means that you agree to and abide by our commitment to equity and our expectation that we all work together to create an inclusive work environment focused on a sense of belonging and wellbeing.

Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. Submit Interest

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