Associate Data Insights Analyst, Spectrum Enterprise

Are you an experienced call center professional with a passion for improving the client experience? Can you provide complex analyses and translate user needs into detailed specification that allow the department to deliver appropriate solutions? As an Associate Data Insights Analyst at Spectrum Enterprise, you can do that.

Spectrum Enterprise provides modern enterprise technology solutions that meet the unique needs of some of the country's biggest brands. If you're looking to build your most successful career, support client growth and work alongside intelligent, driven professionals, you can do that. We're ready to go all in on your future and create an engaging environment.

BE PART OF THE CONNECTION

As an Associate Data Insights Analyst, you will be leveraging existing data sources and creating new analysis methods, this role is responsible for extracting meaningful information from recorded audio and providing the business with actionable recommendations to drive outcomes.

HOW YOU CAN MAKE A DIFFERENCE

• Actively and consistently supports all efforts to simplify and enhance the customer experience.
• Assist to define clear business requirements for data analysis projects.
• Extract, clean and engineer data to be ready for analysis.
• Identify, analyze, and summarize audio interactions; develop concise insights and actions
• Interpret data, formulate hypotheses and develop an analytical approach to meet business requirements.
• Assist with communicating results and make recommendations using data visualization and presentations
• Assist with creating analyses and dashboards that are usable, elegant and industry leading.
• Develop effective partnerships with cross functional groups.

WHAT YOU'LL BRING TO SPECTRUM ENTERPRISE

Required Qualifications:

• Experience: One or more years of relevant technical or business work experience
• Education : Bachelor's degree in in Computer Science, Engineering or related field; or equivalent experience
• Skills: Basic understanding of advanced analytics processes and reporting design principles; Demonstrated understanding of coding languages, relational databases, and how to build queries using operators and conditional statements. (ex. SQL, Python, R, etc.); Basic understanding of design and implementation practices within data visualization tools; Effective communication skills, verbal and written, for internal and external customers.
• Abilities : Ability to read, write, speak and understand English; Ability to analyze, interpret and present data; Ability to make decisions and solve problems while working under pressure; Ability to prioritize and organize effectively

Preferred Qualifications:

• Speech Analytics Experience - 1 Year or More
• Call Center Experience - 3 Years or More
• Business Analysis Experience - 1 Year or More
• Strong presentation skills
• Proficient with Microsoft Word, Excel, PowerPoint, Outlook and Visio

What you can enjoy every day:

• Embracing diversity: A culture of excellence that celebrates diversity, innovative thinking and dedication to exceeding client expectations.
• Learning culture: Company support in obtaining technical certifications.
• Dynamic growth: Paid training and clearly defined paths to advance within the company.
• Total rewards: Comprehensive benefits that encourage a work-life balance.

CSU312 2024-41827 2024

Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you're joining a strong community of more than 100,000 individuals working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.

Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.