Billing Resolution Coordinator, Spectrum Enterprise

Do you want to use your billing and collections expertise to meet the needs of carrier clients? You can do that. Ready to commit to a client-facing role analyzing and resolving client billing and collection-related issues? As an Enterprise Billing Resolution Coordinator at Spectrum Enterprise, you can do that.

Spectrum Enterprise provides modern enterprise technology solutions that meet the unique needs of some of the country's biggest brands. If you're looking to build your most successful career, support client growth and work alongside intelligent, driven professionals, you can do that. We're ready to go all in on your future and create an engaging environment.

Be part of the connection:
You act as the primary billing and collections consultant for carrier clients while analyzing and resolving billing and collection issues. You implement agreed-upon solutions with clients and internal departments and correct systems and invoices as needed. You manage accounts within an office environment interacting with teams in person and digitally.

How you can make a difference:

• Collaborate with clients and teams to resolve billing-related issues, including inquiries, disputes or collection issues.
• Communicate with the finance organization of Carrier clients.
• Develop alternative solutions for account reconciliation and payment resolution for management to approve.
• Resolve disputes by submitting rate information or order requests for billing correction.
• Establish an audit process to validate service locations on invoices and within our inventory systems.
• Develop a trend analysis for clients who consistently have disputes or inventory discrepancies.
• Provide status updates on past due balances, aging and other reports.
• Coordinate with internal teams to close process gaps which may be causing billing discrepancies

What you bring to Spectrum Enterprise
Required qualifications:

• Experience: Two years of data entry experience; Three or more years of billing and collections, project management and telecommunications experience.
• Education: Associate degree in finance, accounting, a related field or equivalent experience.
• Technical skills: Understanding of billing systems; Familiar with fiber processes and procedures; Proficient in Microsoft Office.
• Skills: Prioritization and English communication skills.
• Abilities: Understanding of documents required to support sales initiatives; Ability to establish rapport and gain client trust.

Required qualifications:

• Proficient in Excel
• Experience with Salesforce

What you can enjoy every day:

• Embracing diversity: A culture of excellence that celebrates diversity, innovative thinking and dedication to exceeding client expectations.
• Learning culture: Company support in obtaining technical certifications.
• Dynamic growth: Paid training and clearly defined paths to advance within the company.
• Total rewards: Comprehensive benefits that encourage a work-life balance.

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CAM107 2024-41882 2024

Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you're joining a strong community of more than 100,000 individuals working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.

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