Auto Claims Specialist

Auto Claims Specialist with the ability to communicate compassionately and effectively to resolve moderate exposure insurance claims. This person will also provide outstanding customer service and have the ability to handle a large volume of claims. This role will be working claims on a full claim ownership basis as the main point of contact for the customer until the claim has been resolved.


Responsibilities

• Analyze, review, and interpret policies to assess coverage and liability
• Handle moderate to high complexity claims, including but not limited to contributory and comparative negligence, multi-vehicle losses with complex liability up to 4 vehicle, complex coverage investigations, property damage limits issues, claims involving SIU investigations, claims where insureds and claimants are represented by attorneys
• Establish and maintain proper loss and expense reserves on all managed claims
• Determine what investigation is necessary on more complicated claims to bring a claim to an equitable conclusion for all parties involved
• Document, verify and review damages
• Make timely payments to insureds, claimants and shops
• Daily contact with independent and other carrier adjusters, appraisers, insureds, claimants, attorneys, vendors, agents, and other related parties

Requirements

• Bachelor's Degree or equivalent experience
• 3+ years of experience handling claims, including understanding and interpreting auto policies
• Knowledge of and adherence to the state laws and regulations governing the handling of auto liability claims as well as an understanding of insurance, claims, mathematics, construction, and auto physical damage
• State adjuster's license where domiciled or must obtain and adjuster's license within 90 days of employment if not already active
• Non-resident adjuster's license where required in the states where we do business
• Exceptional organization skills while moving from task to task in a high pace environment
• Effective verbal and written communication skills

Compensation and Benefits
Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• LGBTQ+ care concierge services
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D, short-term and long-term disability insurance
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program