Aveanna Care Coordinator

JOB DESCRIPTION SUMMARY:

The AveannaCare Specialist/Coordinator is responsible for assisting the AveannaCare users (participants, clients, care providers, reimbursement recipients) and ensuring the efficient operations of AveannaCare. The AveannaCare Coordinator will assist users by e-mail, phone, computer or in-person.

ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES
1. Adhere to Aveanna Core Values
2. Receive and handle incoming calls
3. Maintain and review punch and attendance entries within AveannaCare
4. Maintain and update Employee & Client Service Accounts in AveannaCare
5. Run AveannaCare reports and process data imports as needed, including in a SQL report environment
6. Adhere to payroll /billing cut offs and deadlines
7. Follow up with regional centers, families, and care providers as needed
8. Complete Special Incident Reports (SIRs) and follow through on SIR instructions per Regional Center guidelines
9. Resolve payroll / punch issues or concerns
10. Analyze, identify and resolve issues relating to AveannaCare
11. Use professional communication and conflict resolution techniques as required
12. Evaluate data issues, report feedback and observations in determining task priorities
13. Performs other duties as assigned or needed.
The above statements are intended to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job related tasks other than those stated in this description.

POSITION QUALIFICATIONS
1. Bachelor's degree preferred, but not required
2. Minimum of one year of payroll and/or customer service experience within the last four years
3. Excellent interpersonal skills; self-driven, motivated and results oriented
4. Strong analytical and judgment skills
5. Intermediate computer skills using Microsoft Windows, Word, Excel and ability to learn Aveanna's proprietary software
6. Ability to successfully handle multiple tasks simultaneously; strong organizational skills
7. Thrive in a fast-paced environment
8. Bilingual in Spanish, preferred