Summary
Imagine what you can do here at Apple!

Apple is a place where extraordinary people gather to do their lives' best work. We believe hard work, creativity, and innovations fuel the ultimate customer experience. Each customer engagement is an opportunity to delight, engage, and inspire - and by focusing on the smallest of details, we can make big impacts on our customers.

The Contact Technologies team at Apple is responsible for developing industry-first applications, frameworks, and platforms, that enable customer engagement through different channels and provide a world-class customer experience.

If you are a motivated critical problem solver with a sharp eye for detail, who can instrument, analyze, and identify bottlenecks in current processes and come up with innovative solutions to address these, then we would love to meet you.

Come, join us to do the best work of your life with a talented group of people. Bring your passion and dedication to the job and there's no telling what you could accomplish!

Key Qualifications
Exceptional software engineering background with an outstanding body of work demonstrating experience in software development, solution architecture, and product management
8+ years of Industry experience
Hands-on experience in architecting, and developing event-based, distributed, highly available systems
Deep knowledge of developing and managing enterprise-level technology at a global scale
Experienced with Micro-services, CI/CD, Container orchestration
Hands-on with one or more cloud platforms and managed services
Expertise in Java, Springboot, Kubernetes, Docker, Kafka
Experience developing product roadmaps and identifying new use cases to explore.
Previous experience with ultra-high available systems (Five 9's) with graceful degradation characteristics is a big plus
Knowledge of machine learning and its fundamentals
Knowledge and understanding of contact center technologies is a plus
Good technical acumen to gauge the effort estimation for features in a product and work closely with product and project managers to create the product roadmap
Excellent communication skills and attention to detail for documenting and reviewing designs

Description
As a successful member of the team, you will innovate, create, and manage new ideas to enhance the customer experience. Be responsible for building products and working with partners to accomplish roadmaps. Innovation will be key in ensuring all features are optimized for experience and efficiency. You will study bottlenecks in our process and help accelerate product delivery through automation and standardization.
This position requires a self-motivated individual with strong technical understanding, problem-solving, and communication skills. We're looking for someone with the insight and the passion to bring these features to life. You are expected to dive in and take ownership of technology or problem space. You will be the expert and go-to person for your areas of ownership.
Effective presentation, oral, and written business communication skills with various audiences and levels
Able to build a positive relationship with cross-functional internal organizations
Navigate and execute in an environment of ambiguity and lead teams to the successful delivery of solutions
Thrive in a cross-functional team on high-profile, critical projects
Able to motivate, mentor, and lead geographically distributed teams
Maintain focus and prioritize a heavy workload while achieving extraordinary quality

Education & Experience
BS/BA degree or equivalent technical experience

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