Summary/objective :

The Behavioral Health Technician, under the direction of the nurse supervisor, promotes a therapeutic environment that is trauma-informed and recovery-oriented. The Behavioral Health Technician provides support to clients of the Crisis Receiving and Stabilization Services program in implementing the plan of care.

Essential functions

• Serves as the clinical support resource person to clients/families
• Promotes an environment that supports a fundamental respect for all individuals, that enhances the client's overall experience and provides a safe and respectful person-centered model of care.
• Facilitates and assists in recovery-based activities
• Ensures that treatment is carried out as stated on the treatment plan.
• Works in collaboration with staff and the treatment team; communicates in a warm and empathetic manner.
• Ensures a compassionate, high quality, exemplary customer driven and trauma informed culture; validate the patient's needs and rights.
• Be mindful of times of increased activity or stress in the milieu to prevent escalation.
• Performs various functions; e.g., answers phone, responds to family/supports, answers clients' questions, etc.
• Participates in de-escalation and crisis management as needed.
• Answers calls on the crisis line and documents appropriately
• Complete all agency documentation in a timely manner.

Competency

• Knowledge of and experience with crisis de-escalation, crisis/safety planning, and first aid.
• Knowledge of integrated care.
• Knowledge of social determinants of health.
• Skills in advocacy, organization, and communication.
• Knowledge of local resources and supports.
• Ability to effectively manage a crisis and link to necessary supports and services.

Work environment: Crisis stabilization setting with room temperature and primarily inside an office. Providing transportation as needed.

Physical demands: While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend and lift objects of up to 25 pounds. They may drive from time to time to link a client to a service, support, or return from crisis services or provide follow-up services in the home/community.

Travel: Local travel will be required on an as needed basis.

Required education and experience: A High school diploma or equivalent is required. Demonstrated customer service skills and good communication style needed. Some experience in a health care setting is preferred.

Preferred education and experience:A High school diploma or equivalent is required. Demonstrated customer service skills and good communication style needed. Some experience in a health care setting is preferred.

Additional eligibility qualifications:

• ASIST Training

• Handle with Care training
• QPR/Mental Health First Aid.
• Willingness to travel as needed and work with clients, their families and supports, in crisis.
• Valid driver's license and good driving record.