Responsibilities

About Us:
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us:
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

About the Team:
The HR operations team, endeavors to continuously build and deliver a seamless and positive employee experience across the whole employee lifecycle. We are dedicated to leading with care and have empathy in mind. We strive to develop efficient and simple people processes, systems, policies, and programs. We aspire to ensure employees feel heard and that they are given the appropriate resources and support needed to be effective and efficient during their careers. As a Benefits Specialist at TikTok, you will be supporting various employee benefits, including but not limited to Leave of Absence (LOA), healthcare benefits, and 401(k) retirement plan. The ideal candidate should have strong experience and knowledge in leave management, benefits operation and applicable compliance requirements per different types of plans, along with benefits vendor management and system optimization experience.

Responsibilities:
- Be the expert in Benefits Administration process, support North America benefits operations, including but not limited to: standardize benefits process and ensure alignment with upstream and downstream requirements; handle daily benefits administration tasks; conduct periodic audits to ensure data integrity;
- Manage various benefits operations projects, including new program implementation, process automation, system enhancement, etc;
- Support Leave of Absence (LOA) administration, ensure the correct filing of leave documents, maintain leave records across HR platforms, and enhance employee experience in the leave application process;
- Identify opportunities for automation from current workflow, and work with internal HRIS team and external vendors to release human hours from manual works and improve data accuracy;
- Manage various benefits vendors, including new vendor implementation, weekly and monthly billing management, monitor vendor usage and continually evaluate vendor performance based on SLA;
- Ensure all compliance tasks are completed on a timely manner;
- Create and update Standard Operating Procedure (SOP) and Job Aids to provide instructions for the current benefits operations related tasks;
- Other benefits-related projects and responsibilities as applicable.

Qualifications

Minimum Qualifications
- Bachelor's Degree in Human Resources or related field preferred;
- Advantageous to have minimum 4 years' HR related work experience, with hands on experience in benefits administration in a high-volume environment;
- Experience in Workday, ADP, Bswift , or other benefits administration system.

Preferred Qualifications
- Ability to work in a fast-moving environment, multi-tasking, and meet deadlines;
- Expert in Excel and attention to details;
- Great verbal and written communication skills, interpersonal skills and strong organizational skills.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2.