We are the Expert Supply, Partnerships and Advocacy team: a part of the Expert Network Services within Intuit Customer Success. We have bold goals, are obsessed with customers and expert experience, move at incredible velocity and aspire to deliver major impact to our customers and experts in everything we do. Come join us as the leader of ICS Partnerships and be part of our fun-filled and passionate team! We are looking for a bold and creative problem solver with a desire to deliver impactful outcomes.

Responsibilities

• Lead and develop a high performing, highly engaged team empowered to deliver delightful customer experiences and business outcomes
• Partner with segment leaders across customer success teams and Intuit platform functions to execute on the multi-year outsourcing strategy for Intuit Customer Success
• Lead multiple partner delivery relationships and drive improvements in overall partner performance, consistency, and rigor
• Identify and lead large scale strategic initiatives and process improvements to impact customer and expert experiences and business outcomes
• Represent partner needs and advocate for internal process changes, working with the respective internal functional teams
• Develop and execute on a partner and footprint strategy for Intuit Customer Success with a focus on building the workforce of the future
• Act as a strategic partner to design teams, Learning & Development, Operations, and other internal stakeholders to create trusted relationships with our external partners
• Bring-in external best practices, industry learnings and trends to inform our partner strategy, relationships and how we execute
• Create and conduct supplier assessments and development plans including supplier evaluation processes, quarterly and annual business reviews, and relationship scorecards
• Drive ongoing assessment of site/partner performance, lines of business and global expansion based on partner strategy and roadmap
• Act as escalation point and voice of partner to remove roadblocks hindering partner's ability to deliver for customers