The purpose of the position is to supervise staff and oversee the operations for the area of responsibility. The position is responsible for staff supervision and support, training, policy and procedure compliance, thorough familiarity with program(s) of responsibility, case management, customer service, fraud cases, and reporting. The position works within broad policy and organizational guidelines; independently plans and implements projects; reports progress of major activities through periodic conferences and meetings.

ESSENTIAL TASKS

• The tasks listed below are those that represent the majority of the time spent working in this position. Management may assign additional tasks related to the type of work of the position as necessary.

• Supervises staff, including interviewing for vacancies, assigning responsibilities, reviewing work, preparing and delivering periodic job evaluations, counseling, and recommending disciplinary action.

• Trains staff in the application of existing and new policies, procedures, and guidelines for area of responsibility.

• Provides clarification and guidance in difficult and complicated cases involving policy application; assists with determination of cases as required.

• Reviews cases to ensure accuracy and completeness of files, accuracy of payment, and compliance with local, state, and federal guidelines, regulations, and laws.

• Interacts with customers to provide information, resolve complaints, or assist with resolution of difficult cases.

• Participates in policy development and revision by evaluating program effectiveness and recommending changes to supervisor.

• Serves as liaison between clients, workers, administration, and other government and private agencies.

• Maintains record system for assigned area; processes daily paperwork including reports, requisitions, and personnel information.

• Gathers and maintains information/data to support periodic and special reports documenting activities for area of responsibility.

• Attends or conducts staff, task force, and other professional meetings to exchange information; attends training classes to make presentations and/or to monitor sessions.

Required Qualifications
VOCATIONAL / EDUCATIONAL REQUIREMENT : Requires any combination of education and experience equivalent to a bachelor's degree in accounting, sociology, psychology, or a closely related field.

EXPERIENCE REQUIREMENT : In addition to satisfying the vocational/education standards, this position requires a minimum of four years of related, full-time equivalent experience.

SPECIAL CERTIFICATIONS AND LICENSES : Requires certification in Phase Policy Training for TANF , Medicaid, and Food Stamps.

SPECIAL REQUIREMENT : Employees may be expected to work hours in excess of their normally scheduled hours in response to short-terms department needs and/or City-wide emergencies. Emergency operations support work and work locations may be outside of normal job duties.

Preferred Qualifications

• Extensive knowledge of the Families and Children Medicaid, Aged Blind and Disabled Medicaid ( ABD ) and SNAP programs.
• A minimum of two years of recent experience in Virginia working with VaCMS.
• Five to seven years of current Virginia Benefit Programs supervision.
• Two years of experience with VaCMS and direct customer service experience.
• Experience using the Rushmore Monitoring system, experience monitoring SNAP Apptrack, and experience with the TANF program.