Title: Bilingual Service Delivery Associate (IT Support Technician)
Location: Houston, TX (Onsite daily in 77018)
Duration: Contract-to-Hire
Work Requirements: US Citizen, GC Holders or Authorized to Work in the US

Top Skills Required:

• Bilingual in English/Spanish with excellent communication and customer service skills
• Strong experience in L2/L3 Technical Support
• Experience supporting field level through C-level users
• Experience supporting tech in a Windows shop, including Windows 10, O365, etc.

Qualified candidate should send their resume (Word format) to Nate Ackerman at nackerman@inspyrsolutions.com .

SUMMARY:
We are seeking a bilingual (English/Spanish) IT Support Technician to deliver world-class customer service and a positive support experience to office and field personnel.

JOB DUTIES & RESPONSIBILITIES:

• Provide support for desktops, laptops, peripherals, and mobile devices
• Image and deploy computers and laptops
• Troubleshoot typical office environment desktop applications (Office 365, web browsers, printing, scanning, email)
• Familiar with the support, configuration, troubleshooting and management (via MDM) of mobile devices
• Manage moderate projects, such as system migrations or MDM deployments
• Create and update technical documentation as required
• Team-oriented and able to operate with minimal supervision
• Proven analytical and problem-solving skills
• Occasional travel to branch office locations may be required
• All other duties as assigned

JOB QUALIFICATIONS:
Education:

• Associate degree or equivalent experience
• Other IT certifications preferred

Experience:

• Five years of experience in a customer facing, IT support role working with computers and troubleshooting user issues
• Windows 10 support and troubleshooting
• Installing, upgrading, and troubleshooting the Microsoft Office 365 suite of applications
• Knowledge of Construction Applications (AutoDesk, BlueBeam, etc.) a plus

Skills:

• Bilingual (English/Spanish) required
• Superior written and verbal communication skills to employees at all levels
• Experience in a rapid-paced, time-sensitive, high-quality environment
• Excellent technical writing, presentation, and documentation skills
• Must have excellent team and collaboration skills
• Attention to detail and follow-through
• Ability to work with minimal supervision
• Familiarity with ITIL best practices

Working Conditions

• Able to work a varied schedule to complete projects and meet deadlines in response to changing demands.
• Able to work overtime (scheduled and/or unscheduled, nights and/or weekends) as needed or required to meet established deadlines.
• Able to work in fast paced environment with high daily pressure to meet deadlines.
• Able to perform work indoors in an office environment, regardless of whether cubicle, open office, or private office.

Our benefits package includes:

• Comprehensive medical benefits
• Competitive pay, 401(k)
• Retirement plan
• ...and much more!

About INSPYR Solutions:
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

24-02261