Bilingual Shift Lead

Our Shift Leads are energetic, decisive, and engaging while managing multiple priorities in a changing warehouse environment. They are go-to, problem solvers! In this role you are responsible for all day-to-day operations taking place on their scheduled shift. Through the use of trend analysis, reporting, and personal observations, we ensure our hourly associates receive the support and guidance needed to successfully perform their role for the Client.

Essential Functions
An individual must be able to successfully perform the essential functions of this position with or without reasonable accommodation.

• Build Relationships with Client managers through daily interaction and weekly meetings. Solicit their input of hourly associate performance and department concerns. Provide them with the guidance and support needed to ensure your partnership is contributing to their success.
• Maintain open door policy with hourly associates, answering questions regarding policies and procedures, actively listening of concerns and issues raised, escalating issues as appropriate, and maintaining confidential conversations.
• Coordinate and manage large group meetings for hourly associates, including first-day Welcome Meeting.
• Provide performance feedback and disciplinary action, including terminations, for hourly associates.
• Communicate and audit adherence to safety and employee relations policies, investigate complaints or deviations from policy, and make recommendations for corrective action as needed.
• Maintain appropriate levels of confidentiality, while managing workflow for company and onsite client projects.
• Participate in site and company project teams with a focus on process improvement.

Minimum Requirements

• HS Diploma or GED
• Must be bilingual in Spanish/English
• 3+ years supervisory experience, large group experience a plus
• Experience in client relations, preferably in warehouse or staffing environment
• Superior customer service, organization and time management skills
• Advanced level Microsoft Excel and Web-based Applications/Systems
• Excellent verbal and written communication skills
• Ability to operate and problem solve in a fast paced, and fluid environment
• Ability to adjust schedule for work overtime and be present during changing business needs
• Desire to learn and develop beyond current role
• Ability to work onsite at Client location and adjust schedule based on business needs.

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