BMC Remedy Systems Administrator

Description
Leidos is seeking a BMC Remedy Systems Administrator with an active TS/SCI clearance to join our team in Suitland, MD.

In this role you will provide BMC Remedy IT Service Management (ITSM), and System Administration support for users located throughout the National Maritime Intelligence Center (NMIC) and other activities around the world. Your responsibilities include installing, configuring, and upgrading the BMC Remedy ITSM Suite and coordinating with local IT representatives to ensure all configuration items associated with this Order, such as hardware, software, documentation and licenses are submitted to the local Configuration Manager (CM) according to the project schedule and in accordance with existing processes and procedures at the Office of Naval Intelligence (ONI).

Your daily activities will directly impact real-world operations and assist in implementing and leveraging the latest capabilities of various cutting-edge systems and develop technical solutions to problems that are complex and not always immediately identifiable to timely meet customer's objectives.

Great News! Program is now offering additional Paid Time Off or a Sign-on Bonus!

Primary Responsibilities:

• Manage structure and content of BMC Remedy applications.
• Monitor, analyze, and report Remedy applications' performance to ensure operational efficiency.
• Create and manage user accounts and user access permissions.
• Write documentation regarding administration, maintenance, and structure.
• Provide leadership in design, automation, enhancements, upgrades, and implementation pertaining to IT Service Management (ITSM), Configuration Management Database (CMDB), Service Level Management (SLM), and Service Request Management (SRM).
• Develop solutions to complex technical issues and problems that impact multiple modules, including the ITSM, CMDB, SLM, and SRM.
• Design, develop and implement workflow for Remedy applications to meet customer mission requirements.
• Track, prioritize, and implement enhancement requests and defect corrections, while leveraging formal Change Management processes.
• Work cross-functionally when upgrading applications, execute the required testing, and provide training and knowledge transfer to other employees as necessary
• Coordinate across IT domains and multiple teams (internal and external) and influence customer leadership regarding solution design, process and/or approaches to ensuring all Windows/Linux systems are up to date, working efficiently and ensuring all mission requirements are met.
• Up to 10% travel may be required within the local DMV area.

Basic Qualifications:

• Active DoD Top Secret/SCI clearance.
• Bachelor's degree and 8+ years of experience; or a Master's degree with 6+ years of experience. Additional years of experience may be considered in lieu of a degree.
• Active IAT Level II DoD Approved 8570 Baseline Certification (e.g., Security+ CE) or higher, or the ability to obtain within 30 days from offer of acceptance.
• 3 years administration experience with Windows Servers and/or Linux administration.
• 2 years of BMC Smart Reporting and performance metrics or comparable reporting tools.
• 6 years of experience with the Remedy © ITSM Suite System Administration and development.
• 3 years hands-on experience with Asset Management, Service Request Management and Change Management.
• 3 years supporting Remedy 9x or higher and implementing and administering Asset Management and BMC Discovery.
• ITIL V3 or V4 Foundation certification
• Demonstrated experience in Remedy administration to include building, creating and customizing applications, with various Remedy ITSM modules (Incident, Problem, Change, Knowledge, SRM, Asset, CMDB, Self-Service, Discovery), account management.
• In-depth knowledge of Helpdesk operations and fundamentals.
• Strong collaboration and communication skills.

Preferred Qualifications:

• BMC Certified Developer/Associate certification
• Remedy certification

NITESONI
EIO2024
Original Posting Date: 2024-09-17While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range: Pay Range $87,100.00 - $157,450.00
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
About Leidos Leidos is a Fortune 500® innovation company rapidly addressing the world's most vexing challenges in national security and health. The company's global workforce of 47,000 collaborates to create smarter technology solutions for customers in heavily regulated industries. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $15.4 billion for the fiscal year ended December 29, 2023. For more information, visit www.Leidos.com .
Pay and Benefits Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here .
Securing Your Data Beware of fake employment opportunities using Leidos' name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system - never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other person a l information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at [email protected] .
If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission .
Commitment to Diversity All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.