Bravo-Participant Services Representative I - Full-Time - Temporary Assignment

The Bravo-Participant Services Representative I - Full Time - Temporary Assignment (40 hours per week) allows you the flexibility to work at home as long as you reside within a 50-mile radius of the Brooklyn, OH Medical Mutual office.

Actively seeking candidates that are Bilingual in Spanish.

Founded in 1934, Medical Mutual is the oldest and one of the largest health insurance companies based in Ohio. We provide peace of mind to more than 1.6 million Ohioans through our high-quality health, life, disability, dental, vision and indemnity plans. We offer fully insured and self-funded group coverage, including stop loss, as well as Medicare Advantage, Medicare Supplement and individual plans.

Medical Mutual' s status as a mutual company means we are owned by our policyholders, not stockholders, so we don't answer to Wall Street analysts or pay dividends to investors. Instead, we focus on developing products and services that allow us to better serve our customers and the communities around us and help our members achieve their best possible health and quality of life.

Under direct supervision, resolves and responds to participant inquiries regarding the Company's wellness products and services. Navigates systems and provides customer service in accordance with established quality expectations and service philosophy.

Responsibilities

• Answers phone calls, e-mails and "Contact Us Forms" to help participants with program registration, health risk assessments, setting screening appointments and various questions. Navigates multiple company systems for accessing participant information. Documents all call information per standard operating procedures.

• Participates in on-the-job training in order to learn and understand the various wellness programs, policies, and procedures to enable the professional answering of participant questions.

• Performs other duties as assigned. Qualifications

Education and Experience:

• Associate degree in health administration, business, or related field or equivalent combination of education/training and experience.

• Minimum 1 year of client support/service experience.

• Bi-lingual, especially Spanish speaking, is a plus.

Technical Skills and Knowledge:

• Knowledge of standard customer service practices and principles.

• Knowledge of standard office procedures and equipment (multi-function copier/printer/scanner, conference phone, etc.).

• Basic knowledge of wellness programs.

• Basic computer navigation and Microsoft Office skills.

• Ability to independently identify, research and resolve issues.

About Bravo Wellness:

Bravo is always looking for qualified talent to join us. We are committed to the future and well-being of all our employees. We truly value and respect the talents and abilities of all our employees. That's why we have been recognized as a great place to work being continually awarded the Smart Culture Award and receiving the NorthCoast 99 Award.

At Bravo, we put your wellness first. Our physical environment and employee benefits demonstrate our commitment to wellness in all its forms: physical, emotional, social, spiritual and intellectual. Through health screenings, wellness challenges, lunch & learns, health coaching, an on-site fitness center, massage by the minute, fitness reimbursement, and healthy food options these are just some of the ways we promote wellness.

We offer competitive benefits and compensation. Our competitive compensation plans include 401(k) retirement savings plan, medical, dental, vision, and disability insurance. We offer an employee discount program. Discounts at many places in and around town, just for being a Bravo Wellness team member!

We invest in you. We care about your career growth and development. We offer instructor-led professional development training sessions, a learning platform with numerous eLearning courses, a leadership development program, and more.

We like to be happy, which is why we have casual dress every day, town hall meetings, social gatherings, employer-sponsored sport teams, Bravo Games, and a host of other fun events for our employees to enjoy. At Bravo, the family atmosphere goes beyond friendly coworkers--it defines how and why we work. By allowing space to have fun and connect with each other, we create more opportunities for the creativity and dedication to service that make our products what they are.

We strive to create peace of mind. Our clients and participants can trust us to do things right and help them get value from their wellness investment. Bravo designs programs that help employers maintain competitive benefits by controlling long-term healthcare cost trends. Our best practice program designs address the root cause of rising healthcare costs by focusing on health risk prevention and reduction.

We're affiliated with Medical Mutual of Ohio, the largest health insurer in Ohio. For over 85 years, Medical Mutual has served its members and the Ohio communities where they live and work. Bravo Wellness and Medical Mutual are both consistently recognized as Top Places to Work in Northeast Ohio with exceptional career opportunities that offer challenge, growth and a great work/life balance. We want talented, innovative, and driven people to help us continue to be the best health insurance choice of Ohioans and the best wellness provider we can be!

At Bravo we celebrate differences and are mutually invested in our employees and our community. We are proud to be an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, veteran status, or disability status.

We maintain a drug-free workplace and perform pre-employment substance abuse and nicotine testing.