Business Office Manager

Cedarhurst, a regional healthcare provider and true friend of older adults, seeks a service-minded, career-oriented individual to join our team as a Business Office Manager at our Cedarhurst of Ft. Wayne community.

As a Business Office Manager, you will play a key role within the community and organization. You will be responsible for supporting the Executive Director in strategic planning and driving profitability by efficiently managing all aspects of business office operations.

As a Business Office Manager, working with the Executive Director, you will impact the lives of our residents by -

• Managing the functions of the business office, including assisting with marketing activities, conducting tours, and participating in community events.
• Participating in planning and implementing strategies established for the efficient and effective operation of the community.
• Preparing financial and operational reports on a regular basis (monthly or weekly) to provide insights to the Executive Director or Home Office.
• Serving as principal telephone and office receptionist, as necessary.
• Performing management duties in the absence of the Executive Director
• Managing HR tasks, including applicant tracking system (ATS) management, onboarding, training, and reporting workers compensation claims, ensuring compliance with state regulations and internal policies.
• Maintaining employee timecards and ensuring accurate and timely submission of payroll data to Human Resources.
• Reconciling credit card transactions, including coding receipts and providing relevant transaction information.
• Submitting change requests to Home Office timely as resident billing and activity occur, providing comprehensive supporting documentation.
• Tracking and billing resident accounts for one-time charges in the property management system.
• Acting as the primary point of contact for residents and their families handling billing, contract questions, payment issues and other business-related inquiries, delivering excellent customer service and support.
• Assisting at residents/POAs request with submissions of invoices to LTC insurance.
• Managing and maintaining accurate and compliant resident and employee files.
• Ordering office supplies as needed.

• Remaining flexible and having the ability to work weekends as Manager on Duty, when necessary.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is occasionally required to stand/move, communicate, and identify written information. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl and lift and/or move up to 50 pounds independently; occasionally lift and/or move up to 200 pounds with assistance.
• Other duties as assigned.

To become a Business Office Manager, you will need -

• High School diploma or equivalent required with 2-4 years of related experience.
• Bachelor's degree in business administration, finance, healthcare administration, or a related field preferred but not required.
• CPR or BLS certification preferred.
• Experience in a similar role, preferably within a senior living community or healthcare setting preferred.
• Understanding of accounting and financial management, with experience in billing, accounts receivable, credit card reconciliation, and financial reporting
• Be able to demonstrate proficiency in Internet browsers (e.g., Explorer, Chrome, and Fire Fox), Microsoft Office programs including Outlook, Excel, Word and Publisher, electronic health records (EHR) systems, and any HR related systems if applicable.

When considering a career with Cedarhurst, please understand that -

• Our core values describe our expectation that every team member will be Passionate, Trustworthy, Empathetic, Positive, Respectful and Approachable - and in every way a real, true friend of those we serve.
• To be a Cedarhurst team member means you're devoted to doing The Friend's Work: In your every effort, you reassure, energize, and inspire older adults in Cedarhurst.
• Cedarhurst believes that its team is its greatest asset. For this reason, we provide our team members with extensive training as well as personal and career development opportunities.
• Cedarhurst believes in promoting from within. We seek team members who wish to grow with us.
• Cedarhurst offers a competitive benefits package including medical insurance coverage, life insurance, long-term disability coverage and a 401(k) Plan with company match (after 1 year of service).
• Cedarhurst considers the health and safety of its residents, family members, and team members as its highest priorities. All offers of employment are conditioned on completing and passing a background and drug test, participating in testing requirements (such as TB), and using designated PPE when required.

We are an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, we will provide reasonable accommodations to qualified individuals with disabilities and encourages prospective employees and incumbents to discuss potential accommodations with the employer.