Minimum Qualifications
Education and/or Equivalent Experience:

• Graduation with a Bachelor's degree from an accredited college or university, plus five (5) years of experience related to the job. Graduate level education may substitute for experience up to two (2) years.

Licenses or Certifications:

• None.

Notes to Applicants
The Office of Civil Rights ( OCR ) is responsible for providing a centralized entity to enforce civil rights anti-discrimination ordinance and federal statutes. OCR will provide education and outreach to the community, deliver feedback and recommendations to city management involving new and expanded initiatives and programs citywide, and will work extensively with local, state, and federal partners and stakeholders to ensure that Austinites live free from discrimination and other civil rights violations.

This position will be responsible for development, implementation, and management of a variety of programs, projects, and processes to assist the Civil Rights Office in its mission to advance the City's non-discrimination efforts. The selected candidate will utilize technological resources to create innovative solutions for data collection and analysis, complaint intake procedures, and providing staff liaison support to several boards and commissions overseen by this office.

When completing the City of Austin employment application:

The City of Austin employment application is an official document; incomplete applications will not be considered. Please be sure that your application is a reflection of your entire work history.

• Please be sure to detail on the application all previous employment that you wish to be considered as part of your qualifications.
• A detailed, complete employment application is required. It helps us to better evaluate your qualifications and will be used to determine salary if you are selected for this position. Be sure to provide job titles and employment dates for all jobs you wish to be considered. Describe your specific experience for each position. Include all job duties, responsibilities, and employment dates.
• A résumé is required, but will not substitute for a complete employment application. Please include contact information from previous employers.
• A cover letter is also required. In the cover letter candidates should describe, in concise detail, their interest in this position and highlight any prior experience that is relevant to this position.

If you are selected as a top candidate:

• Verification of your education (which may include high school graduation or GED , undergraduate and/or graduate degrees) will be required. You must provide proof of education from an accredited organization/institution.
• And are in the military or a veteran, you will need to provide a copy of your DD-214 prior to confirming a start date.

Travel:
If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program , you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.

Benefits:
Working with the City of Austin provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, training opportunities, and more. Please click HERE for more information.

Preferred Qualifications
Preferred Experience:

• Strategic planning knowledge and experience in development of strategic planning documents.
• Program and process development, management, and evaluation with varying deadlines and deliverables.
• Collecting, analyzing, synthesizing, and communicating both quantitative and qualitative data, including performance measures.
• Skill in creating accessible and effective written, visual, and verbal communication with internal and external stakeholders.
• Demonstrated experience in successful utilization of various technologies to provide business solutions and support.
• Experience in records management including ensuring departmental compliance with all city, state and federal requirements for maintaining public records.
• Ability to travel to more than one work location.

Duties, Functions and Responsibilities
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

Leads multiple, cross-functional, large projects, initiatives and teams.

Reviews, coaches and evaluates the work of Business Process Consultants and Technical staff.

Advises Executive Management team in defining and identifying key measures and performance targets.

Facilitates the development of stakeholder analysis and communication plans for process improvement teams.

Makes recommendations to project teams and recommend organizational change utilizing appropriate talent.

Identifies, collects, and researches to complete data analysis.

Plans needs and forecasts resources for specific tasks and makes specific assignments to Business Process Consultants and/or staff.

Accountable for achievement of goals of the division.

Identifies talent to fulfill support roles, establishes relationships quickly and gather needed resources to ensure successful processes.

Develops solutions to critical business issues and presents alternatives to executive management.

Communicates project status to sponsors, stakeholders, and the rest of the department.

Responsible for creating/revising models and methodologies which support consulting services.

Develops project work plans and performs project management.

Responsibilities - Supervisor and/or Leadership Exercised:

• Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal.

Knowledge, Skills and Abilities
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of business strategies, objectives, planning, development and management processes and process improvement.
• Knowledge of performance measures.
• Knowledge of applicable City of Austin, state and federal statutes, ordinances and codes.
• Knowledge of research methodologies, cost/benefit, analysis, statistics and financial models.
• Knowledge of leadership methodologies and supervisory responsibilities.
• Skill in communication in a variety of formats including: print communication, electronic format, presentations and telephonic.
• Skill in providing internal consulting services.
• Skill in project management methods.
• Skill in handling conflict resolution to changes of current processes.
• Skill in negotiation of projects and program initiatives.
• Interpersonal skills to engage all stakeholders and facilitate accurate requirements to capture and manage stakeholders' expectations.
• Ability to look at situations systematically.
• Ability to work independently and with teams.
• Ability to understand, interpret and apply detailed and complex information.
• Ability to manage implementation of recommendations.
• Ability to lead and manage a multi-discipline workforce.

Criminal Background Investigation This position does not require a Criminal Background Investigation EEO/ADA
The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.
Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview.