Do you see a process and immediately get excited by the opportunity to improve? Do you have relentless desire to drive process improvement and motivate and lead a team of exceptionally driven, customer-obsessed associates and team leads, all while analyzing systemic issues and implementing solutions to challenging problems? Are you excited to put process first thinking in defect elimination practices? We have the career you're looking for!

Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.

The Business Process Governance Lead supports, coordinates and facilitates structured process improvement activities aligned to our business goals. This candidate will foster a culture of continuous improvement, providing thought leadership to and influencing change at all levels in the organization. This role will be responsible for creating and maintaining business process maps working with Change Management and other Program teams in Selling Partner Experience (SPX).

The successful candidate for this role will be a fast, clear and independent thinker who is naturally curious about how things work, is metrics and number savvy, has an analytical mindset and has demonstrated leadership ability. This person will need an ability to see the big picture/whole system and execute on grass root level to improve the overall network. Additionally, they are never satisfied with the status quo, can show success in following-up and getting things done and have the ability to thrive in a fast-paced, customer-centric and ever-changing Service environment.

Key job responsibilities

1. Process Identification and Prioritization

- Identify, analyze, and document existing business processes across various departments and regions.

- Develop a prioritization mechanism to guide process documentation needs

-Develop Process taxonomy and documentation standards

2. Process Mapping System

- Identify the system that will be used to store detailed process maps developed by Business Process Managers

- Identify the system constructs - access, permissions, change management processes

3. Stakeholder Collaboration:

- Work closely with cross-functional teams to validate and enhance process documentation.

- Facilitate workshops and meetings to gather insights from key stakeholders and subject matter experts.

- Build communication mechanisms that plug in the process maps in seller metric discussions

4. Standardization and Best Practices:

- Drive the standardization of processes across the organization, leveraging business process modeling notations (BPMN2.0) best practices.

- Apply principles of BPM to ensure the alignment of processes with organizational goals and objectives.

5. Continuous Improvement:

- Establish key performance indicators (KPIs) for processes and regularly assess performance.

- Lead continuous improvement initiatives, applying Lean Six-Sigma methodologies to drive innovation and efficiency gains.

We are open to hiring candidates to work out of one of the following locations:

Seattle, WA, USA

BASIC QUALIFICATIONS

- 7+ years of working cross functionally with tech and non-tech teams experience

- 5+ years of team management experience

- 7+ years of cross functional project delivery experience

- 7+ years of program or project management experience

- Experience defining program requirements and using data and metrics to determine improvements

PREFERRED QUALIFICATIONS

- Experience managing, analyzing and communicating results to senior leadership

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $101,800/year in our lowest geographic market up to $189,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

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