Business Strategy Lead - Partner Success Organization

With over 18,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.

The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty.

We are looking for a high-energy Business Strategy Lead - Partner Success Organization to lead the Business Strategy for the Partner Success Organization (PSO). As part of the Microsoft Partner Success leadership team, you will be responsible for helping to shape the near and long-range strategic plan for Microsoft's multi-million-dollar Partner consumption and support business. This role will build and maintain a multi-year strategic plan, ensure alignment and support across key business leaders, provide ongoing measurement to determine impact and evaluation and execution of new initiatives to support the PSO strategy.

The candidate is an experienced business strategy leader with a deep understanding of the Microsoft Partner ecosystem as well as demonstrated ability in driving strategic planning, market research and long-term growth strategies. This leader will have the ability to synthesize broad findings into actionable insights and leverage their executive presence to influence decisions and proactively drive solutions to accelerate against our strategic initiatives. Have proven ability to build business cases and secure cross-functional executive support to drive change.

The Business Strategy Lead - Partner Success Organization role is a force multiplier for PSO VP & leadership. They are vital to the development of the execution strategies that align with the strategic goals of the organization to create measurable impact. They will be able to work at the right altitude to ensure cross-functional alignment of goals and execution, understanding dependencies and impacts that extend beyond PSO. They will need to manage complex business partnerships and fosters relationships within and across the CE&S/GPS ecosystem to extend the reach of the VP.

This role is flexible in that you can work up to 100% from home.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities:

Industry & Microsoft Strategy Context

Develops andmaintainsan understanding the partner needs and support experience at an industry level - customers, competitors, market opportunity, business models, market sizing, etc. Possess deep understanding of the organization''s strategic goals and the ability to translate them into tangible/action-oriented plans and strategic initiatives that accrue to key business outcomes. Generate and translate business insights from market and industry trends to enable growth, create new business, and define a vision to lead and inspire the team to exceed our business targets.

Problem Solving & Insight

Defines initial framing of strategic questionsandanalyses. Leads team in synthesizingbroad findings into insights, including implications that inform business decisions on complex issues,leveragingexecutive presence to influence decisions and proactively driving solutions to high-impact strategic questions and unaddressed opportunities. Leverages insights to develop recommendations andprovidethought leadership (e.g., trend identification, implications of dependency) around potential future growth opportunities and strategic issues.

Communication

Communicatesand advocatesinsightstoexec leaders (e.g., GM+)and conveys viewpoints through written documents (e.g., memos, reports) and influence models (e.g., meetings, presentations) through minimal iterations of feedback and vetting. Builds end-to-end storylines and creates outlines acrossmultipleprojects for less experienced colleagues toleverage. Delivers project findings, recommendations, and implications toexecutivebusiness partners tofacilitatediscussions and decision making.

Business Stakeholder Relationship Management

Build and maintain customer and business partner relationships to lead critical conversations, ensure a growth mindset, and promote a positive partner experience. Establishes andmaintainskey points of contact with internal teams (e.g., Finance, Compliance, Product Marketing, Business Planning, Engineering). Builds working relationships withexecutivestakeholders and business partners(e.g., GM+)and shares knowledge withthesebusiness leadersina particular area of expertise,leveragingand broadening deep business/product knowledge and market awareness to inform strategic business decisions.

Executive Thought Leadership & Impact

Leads ideation of strategy with key stakeholders to deliver results through joint envisioning and execution strategies. Able to work at the right altitude to ensure cross-functional alignment of goals and execution, understanding dependencies and impacts that extend beyond the Partner Success Organization. Develops success measures to show incremental progress across initiatives. Leads some key strategy projects and orchestrates workstreams in close collaboration with other company leaders. Coaches and mentorsteam leaders on key strategic initiatives.

Assists VP to lead team through change in response to evolving business needs and drive cross-org alignment on strategies. Ability to define and implement the right framework to help manage change within a fast-paced environment; this may include adapting to change, managing change, and/or affecting change.

Qualifications:

Required/Minimum Qualifications

• Bachelor's Degree in Business Administration, Marketing, Finance, Engineering, or related field AND 6+ years experience in business consulting, sales, sales operations, information technology (IT), account management, business development, marketing, IT field sales, or a related field
  • OR equivalent experience.
• 8+ years experience in Near Term Strategy (2 years out), Management Consulting, Sales, or Finance.
• Deep understanding of Microsoft Customer and Partner success model and execution framework.
• Ability to think strategically about business issues and organizational strategy.
• Experience in dealing with senior stakeholders; networking and influencing skills.

Additional or Preferred Qualifications

• Bachelor's Degree in Business, Finance, Economics, Computer Science, or related field AND 8+ years marketing, strategy, sales, sales leadership, program management, project management, business planning, consulting, finance, economics, and/or partner organization experience with an emphasis on large scope projects partnering with senior leadership
  • OR Master's Degree in Business Administration or related field AND 6+ years marketing, strategy, sales, sales leadership, program management, project management, business planning, consulting, banking, finance, economics, and/or partner organization experience
  • OR equivalent experience.
• Ability to think strategically about business issues and organizational strategy.
  
  
• Creative thinker who can see "the big picture" and unite new and disparate ideas with practical plans, working comfortably in the face of ambiguity and in a matrixed enterprise organization.
  
  
• Ability to connect complex business and industry challenges to concrete technology solutions and architectures that drive customer outcomes.
  
  

Sales Strategy Enablement IC6 - The typical base pay range for this role across the U.S. is USD $154,500 - $273,400 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $199,600 - $299,400 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications for the role until Aug 26, 2024.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.