Business Systems Analyst II (El Paso, Austin, OKC, Tulsa, Wichita, Overland Park)

Position Description:

Are you being referred by a ONE Gas employee? If so, reach out to that connection and ask about the employee referral program. They can send you a link to apply directly so they can receive credit!

Job Posting End Date: This job posting will be removed on 9/10/2024

This position is within the User Support group. It will provide support to users within Operation who utilize Moblite, PCAD, Maximo, Locusview, or AIA. Responsibilities of this position include responding to user inquiries via phone/email/teams, reprocessing failed transactions, assisting with defect resolution and testing system fixes/enhancements, assisting with designing system functionality to support business process, and providing support to other team members as needed. This candidate should have a minimum 3-5 years experience working within ONEGas and have a working knowledge of one or more of the applications this team supports.

What You Will Do

Performs all aspects of work related to documenting business needs, system documentation, tracking and resolving user issues, testing, and training for systems applicable to business unit supported.

Leads efforts to define, document, and maintain system specifications including business processes, functional requirements, and functional designs.

Troubleshoots moderate to complex production support tickets and end-user questions that may require collaboration with multiple business or technical teams to identify root causes and appropriate solutions.

Invests time with business to continually develop an intermediate level of business knowledge of the business unit(s) supported.

Leads small to medium reviews of business requests for IT projects/services and collaborates with business requestor to create business case document that clearly articulates the scope and business value of the request.

Develops and maintains end-user training materials, job aides and support training delivery. Deliver simple training instruction to end-users.

Designs testing procedures to measure efficiency and integrity of processes.

Documents and executes moderate to complex software test cases.

Assist in the planning and execution of software testing.

Introduces enhancements and procedure changes for supported systems (as specified by position).

Creates and maintains simple to moderately-complex data queries and reports to provide data analysis tools to system users and stakeholders.

Performs business analysis tasks as a member of a project team. Regular and reliable attendance is required in performance of job.

Employee may be required to perform additional duties as assigned.

What You Will Need

Preferred Bachelor's Degree accounting, finance, business administration, computer science, MIS, other related field, or equivalent combination of formal education and job related experience

Experience and/or training related to Enterprise applications.

Configure applicable systems software.

Experience relative to:

• Desktop application/hardware
• Interpersonal communications
• System security administration
• SQL Query skills

Identify, research, and analyze systems software problems, and perform systems evaluation.

Review manuals, journals, system reports, and correspondence.

Research, prepare and compose systems operating procedures and documentation, reports, and correspondence.

Interact, advise, guide, train, and communicate effectively.

Develop and present information to individuals and groups.

Demonstrated ability with application of arithmetic and computer math.

Read and write fluently in English.

Mobility to travel in and around office facilities system wide.

Communicate and/or exchange information or instructions and conduct oral presentations.

Visual abilities sufficient to perform job duties.

Diversity at ONE Gas

Inclusion & Diversity is so important to us that we made it one of our core values, values that guide and direct our actions as we go about our daily business. We know that every employee makes a difference and contributes to our success through their unique talents and abilities. We also acknowledge that we can accomplish great things by listening and learning from each other.

ONE Gas has great benefits! Here are just a few:

• Medical/Dental/Vision packages that fit your family's needs.
• Paid Time Off
• 401K that is 100% matched up to 6%.
• Profit Sharing Plan
• Paid Parental Leave
• Basic and Optional Employee Term Life Insurance
• Education Assistance and Tuition Reimbursement

Position Requirements:

#LI-hybrid

The job description is not intended to be a complete list of all responsibilities, duties, or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of One Gas. Where positions are covered by a collective bargaining unit agreement, the terms and conditions of the agreement will apply.

ONE Gas, Inc., and its divisions will provide equal employment opportunity for qualified persons without regard to sex, race, religion, color, national origin, ethnicity, age, sexual orientation, gender identity or expression, disability, military status or genetic information.