Summary of Position:
This Customer Engineer position is responsible for the installation, maintenance, and replacement of the Point of Sale (POS) system and other technological equipment on-site at our clients locations while representing our company in a manner that reflects positively on the image, core values, and reputation of the company.
This position includes up to 100% on the road as you will drive in a company vehicle or fly to each site to complete your objective and may be required to perform work overnight while the business is closed

Role Responsibilities:
The Customer Engineer is responsible for
o Assets that will be used in the delivery of customer services (e.g. tools, software, documentation, and intellectual property)
o Maintaining parts inventory records and appropriate parts levels
o Accurate and prompt reporting of calls and activity is required, as well as other reporting as needed. This includes tracking and reporting all expenses incurred in the delivery of services, private automobile, and/or public transportation
o Testing, running, and terminating network keystone jacks, patch panels, and cables
o Installation of Complex Point of Sale Hardware and software solutions as a solo technician, lead technician or assist technician

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Required Skills & Experience

Must Haves:
High School Diploma or equivalent
2-3+ years of recent cable technician work experience
Experience working with the following cables: CAT5, CAT6, Ethernet, Fiberoptics, etc.
Low Voltage cabling skills and knowledge of industry best practices
Wire Fishing (running and pulling cable through drywall and flooring)
Networking/ Network Testing experience
Proven hardware installation, troubleshooting, and PC Maintenance Experience
Low Voltage cabling skills and knowledge of industry best practices
Ability to configure and troubleshoot basic network configuration.
Core competencies in the safe usage of power and hand tools, as well as drilling common surfaces to mount equipment on walls, countertops, and ceilings
Experience testing, running, and terminating network keystone jacks, patch panels, and cables
Reliable car or truck and a valid drivers license
Ability to pass background check which includes: driving record, criminal history, credit check, and drug test
Must own a Smartphone
Must have the ability to work a flexible schedule, including nights, weekends, overtime, flex shifts, on-call, and travel.

Nice to Have Skills & Experience

Plusses
Previous experience with POS systems
Experience working in hospitality environments

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.