Call Center Customer Service Rep

Charlotte, North Carolina

Employer: RemX
Industry: 
Salary: $18 per hour
Job type: Full-Time
CALL CENTER CUSTOMER SERVICE REP

TYPE: Contract to Hire (100% in office)

HOURS: M-F 8a-4:30p OR 8:30a-5p

PAY: $18 per hour

YOUR DUTIES FOR THE CALL CENTER CUSTOMER SERVICE REP WILL INCLUDE:
  • Will answer a high volume of incoming calls and assisting with general or escalated customer issues
  • Internal communication within departments to find information that will help the customer in a timely manner
  • Promote and enhance company reputation by providing professional and effective assistance
  • Effectively communicate, verbally & written) information with fellow team member and customers Contact medical provider, employer, and injured worker for new claim process
  • Perform data entry
  • Answer phone calls and emails as needed
  • Additional duties as requested by managers


HOW YOU ARE QUALIFIED FOR THE CALL CENTER CUSTOMER SERVICE REP:
  • HS Diploma or equivalent relevant experience is required
  • 1 year of experience in a call center role
  • Must have strong communication skills, both verbal and written professionally
  • Strong attention to detail and decision-making skills
  • Creative problem-solving and de-escalation skills
  • Strong data entry skills
  • Basic to intermediate computer skills
Created: 2024-10-02
Reference: 1200562
Country: United States
State: North Carolina
City: Charlotte
ZIP: 28269

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