HR Service Center Rep I

HR Call Center Representative
Charlotte, NC 28208
3 months contract

Experis is seeking for HR Call Center Representative to join one of our Fortune 500 life science clients in Charlotte, NC 28208.

Position Summary :

• Responsible for providing consistent, high quality customer care, and service excellence to its customer base. Performs high-volume services through the HR Shared Services Center through standardized processes including administrative work, order fulfillment, and database transactions via telephone, web, facsimile, email or correspondence. Serves as an integral member of a team providing escalated Human Resources support to team members. Assists team members and managers with questions regarding Human Resources policies, practices, tools and processes. Records and tracks issues via the case management tool, tracking from initiation to resolution.

Responsibilities/Skills :
• Responds to escalated inquiries into the Human Resources Service Center via telephone, website, or email utilizing all available tools and resources.
• Utilizes procedures, policies, ERP, and other reference materials to assist in answering team member and manager inquiries and resolving issues.
• Documents incoming calls using a case management tool to resolve issues within identified service level agreements.
• Proactively escalates issues to Tier II and COE teams and HRIS team on the customer's behalf to ensure the service levels are met.
• Upholds service level agreement metrics regarding commitments to problem resolution time frames. Abides by quality guidelines when handling customer calls.
• Performs administrative, transactional and data/records management activities in support of Human Resources.
• Provides assistance on navigating internal resources on self-service and Human Resources technology tools.
• Stays abreast of changes to policies and practices in order to contribute to the timeliness of resolution.

Minimum Qualifications:
• Associates Degree
2 years HR experience OR 5 years customer service experience- must have experience.

We are looking for the candidates who are eligible to work with any employers without sponsorship.

If you're interested, please click ‘Apply' button.

If you are not available or this job is not a good fit at present, please share the job details with your friends/colleagues and let me know if anyone is interested.