Job Summary This position in the Patient Billing Customer Service Department is responsible for receiving and responding to patient billing inquiries by phone and correspondence. Receives calls and correspondence from patients, physicians, clinics, insurance companies, attorneys, regarding billing questions for UCDHS Hospital and Clinic, Professional Services and PCN clinic services. Creates organized and effective systems for handling complaints and responding in a timely manner. Audits accounts in the Epic billing system to respond to incoming inquires and to ensure that correct billing procedures were followed on all accounts. Ensures all insurances were billed and update accounts as appropriate. Resolves inquiry immediately and discuss findings with patient/ responsible party or advise of action to be taken and when they will hear regarding the outcome. Follows up on account within policy time frames. Keeps patient up to date regarding inquiry status. Determines if inquiry needs clinic review, email clinic contact to give detail of patient inquiry, get feedback, make adjustments to account as appropriate, respond to patient regarding outcome. Sets up payment arrangements as warranted based on patients' ability to pay and account balances, offer discounts, negotiate settlements. Screens patient for potential assistance through other resources. Prioritizes any un-returned telephone calls daily, with all calls returned within 24 hours of receipt.

Apply By Date

6/10/2024

Minimum Qualifications

• Call center experience
• Strong written and verbal communication and ability to convey information in a clear and concise manner
• Basic knowledge of medical billing/ reimbursement requirements and procedures with ability to analyze and interpret various types of explanation of benefits and remittance advise
• General knowledge of Current Procedural Terminology (CPT) and International Classification of Disease (ICD-9) policies related to medical billing
• High school diploma or GED

Department Description

This position is in the Patient Billing Customer Service Department.

Position Information

• Salary or Pay Range: $29.75-$36.97
• Salary Frequency: Hourly
• Salary Grade: 100
• Payroll Title: PAT BILLER 4
• Number of Positions: 2
• Appointment Type: Career
• Percentage of Time: 100%
• Shift Hours: 08
• Location: Patient Contact Center
• Union Representation: EX
• Benefits Eligible: Yes
• Hybrid/Remote/On-Site: hybrid

Benefits

Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis Health offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility rules by visiting our handy Benefits Summary and our Benefits Page

• If you are represented by a union, benefits are negotiated between the University of California (UC) and your union and finalized in a contract. Read your bargaining unit's employment contract, stay abreast of current negotiations and learn about collective bargaining at UC: https://ucnet.universityofcalifornia.edu/labor/bargaining-units/index.html
• High quality and low-cost medical plans to choose from to fit your family's needs
• UC pays for Dental and Vision insurance premiums for you and your family
• Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave
• Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement.
• Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement.
• Paid time off for professional development as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement.
• Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement.
• Access to free professional development courses and learning opportunities for personal and professional growth
• WorkLife and Wellness programs and resources
• On-site Employee Assistance Program including access to free mental health services
• Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage
• Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles
• Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here
• UC Davis cares about building a community, which is why we provide resources to enhance diversity, equity and inclusion as well as Employee Resource Groups (ERGs) to support our staff

Special Requirements

• This position is a critical position and subject to a background check and drug screen. Employment is contingent upon successful completion of background investigation including criminal history, identity checks and drug screen.
• As a condition of employment, you will be required to comply with the University of California Policy on Vaccination Programs, as may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.

Diversity, Equity, Inclusion and Belonging

At UC Davis, we're solving life's most urgent challenges to bring a fuller, healthier, and more resilient world within reach. We grow from every challenge we take on and we don't just maintain - we improve. We recognize that creating an inclusive and intellectually vibrant organization means understanding and valuing both our individual differences and our common ground. The most comprehensive solutions come from the most diverse minds, and you belong here. As you consider joining UC Davis, please explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education, and our latest efforts to outgrow the expected. The University of California, Davis is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

For the University of California's Affirmative Action Policy please visit:https://policy.ucop.edu/doc/4010393/PPSM-20.

For the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination.

Because we want you to be seen, our recruiting process at UC Davis fosters authenticity, diversity, and inclusion. Studies have shown that some people may not apply to jobs unless they meet every single qualification. Each unique role at UC Davis has a set of requirements and you could be perfect for this role, or you could be perfect for the next role! Don't meet all the requirements? We still encourage you to apply! #YouBelongHere #CA-DF