Call Center Representative

RemX is hiring for Customer Service Representative in Elmwood Park, NJ area.

Pay rate: $21/hr

• Hours: Tuesday - Saturday 8:30am to 5pm
• Equipment provided
• Contract to hire role depending on attendance and performance after 640 hours
• Train onsite for two weeks, then remote

Summary: Provide customer service and laboratory related communication regarding specimen submission and reporting of results to healthcare providers and external customers, as well as, support all internal operations.

• 1-2 years of relevant experience
• Excellent verbal and written communication skills. Speak and write English clearly and effectively, good listener
• Prioritize and manage time efficiently.
• Computer literate
• Ability to multi-task in a fast paced environment
• Ability to handle stressful situations
• Problem solving skills, flexibility and ability to adjust to change
• Must exhibit comfortable interaction with technical staff and other departments
• Team player

Position Responsibilities:

• Answers calls from internal and external clients and patients regarding any laboratory related issues.
• Serve as a resource to clients regarding test requirements, specimen submission and other laboratory policies and procedures
• Report laboratory results using established protocols
• Identify, research, and resolve customer issues utilizing appropriate staff and resources to ensure client satisfaction
• Place client supply orders
• Follows up with clients on consent forms, failed faxes and work all outgoing queues
• Understands the importance of Quality Service and how it is measured
• Under general supervision, follows established company policies and procedures and applies acquired job skills.
• Performs functions that require full knowledge of general aspects of the job.
• Embrace and utilize the Customer Service Excellence tools and techniques
• Assists with various projects as assigned by direct supervisor.
• Other duties as assigned.

Education:

• HS degree or equivalent
• Some college classes preferred

PREFERRED SKILLS:

• Medical terminology proficiency
• Some experience from a clinical laboratory, physician office and/or customer service experience
• Bilingual (Spanish)