Re-enrollment Call Center Representative

Remx Staffing is searching for experienced high volume call center representatives that are great at multitasking and live in the Louisville, KY area. This is a Onsite position ( not remote).

Overview

The Re-Enrollment Advocate supports the annual enrollment process for patients accessing coverage for their prescribed medications through inbound and outbound telephone support, as well as administrative functions. Schedules are flexible. Training and work is onsite in our call center. Work hours range from 8am to 8pm, Monday through Friday. Pay is $17.00/Hour.

Responsibilities

• Review and process patients' enrollment forms to the Patient Assistance Program (PAP)

• Assist patients on the phone with PAP program enrollment by verifying the pre-screening and qualifying tasks.

• Notify patients and healthcare providers of approvals, denials, and any next steps needed to continue the enrollment process

• Schedule treatments to be sent to the patient or patient's healthcare provider

• Support inbound and outbound phone lines for the PAP program

• Communicate daily with patient/authorized representative on eligibility based on PAP criteria and healthcare providers to manage expectations.

• Contact patient/authorized representative to determine supplementary information needed to enroll into the manufacturer's PAP program.

• Prioritize workload to ensure patients' enrollments are processed within specified timeframe

• Explain the PAP program and services to patients, authorized representatives, healthcare providers and physician's office staff.

• Respond to program inquiries from patients, authorized representatives, healthcare providers, patient advocates and caregivers.

• Report adverse events/product complaint inquires received in accordance with standard operating procedures and current good manufacturer practices.

• Execute day-to-day operations specific to the assigned program(s).

• Maintain patient confidentiality at all times.

Qualifications

REQUIRED EDUCATION AND EXPERIENCE:

• High school diploma or equivalent

• Six (6) months of work experience in a call center environment.

• Must have proven ability to provide consistently high-quality of service

Must be able to multitask and have call center experience