Answer calls, verify customer and where the loan will be transferred too.

fill the customer in on where their loan will be handled moving forward and offer up that transfer once completed.

Deescalate conversations that could become intense- handle pressure well.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Required Skills & Experience

Must haves:

* English speaking

* Energetic and optimistic

* Good typing skills

* Able to work independently.

* Ability to come onsite 5 days a week.

Nice to Have Skills & Experience

Plusses:

* Bilingual in Spanish and English

* Customer service experience

* Able to learn systems very quickly and ability to apply newly learned knowledge.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.