Smart Start, Patient Access Liaison / Call Center Representative

Full-Time, 32hrs/week Clinical Access Center

Start a Career as a Patient Access Liaison/Call Center Representative with Free Tuition

Do you want to work in healthcare while earning college credits and have a path to future career opportunities? The Summa Health Smart Start Program may be for you!

The Summa Health Smart Start Program gives individuals an opportunity to work as a Patient Access Liaison/Call Center Representative employee at Summa, with paid tuition towards a Patient Access Certificate with Herzing University, a total of seven college credits that could be applied to a future college degree program. Our students attend a two semester, online academic program while holding a position in our Summa Health Call Center.

Program participants are offered 100% paid tuition. Participants commit to at least 1 year of employment with Summa after completion of earning the certificate and Summa will help employees plan for future growth at Summa Health. After graduation, we help employees plan for their future career growth at Summa Health.

Class space is limited, apply today!

For Questions or More information: Please contact Emily Cross, Workforce Development Coordinator (234)475-0242 or smartstart@summahealth.org

Summa Health System is recognized as one of the region's top employers by a number of third party organizations, including NorthCoast 99. Exceptional candidates gravitate to Summa because of its culture, passion for delivering excellent service to our patients and families commitment to our philosophy of servant leadership, collegial working relationships at every level of the organization and competitive pay and benefits.

Summary:
Assists callers and/or patients in the following capacities: way-finding, appointment scheduling, pre-service registration, insurance verification, co-pay collection, physician referral, initial screening of patient sign/symptoms, class scheduling and any other questions or concerns. Provides a high level of customer service to present a positive impression of Summa Health.

Minimum Qualifications:

1. Formal Education Required:
a. High school diploma/GED required
b. Post high school level coursework in healthcare, accounting, business, public relations or related field preferred.

2. Experience and Training Required:
a. One (1) year experience performing customer service or general office support experience in any industry preferred.
b. Contact or call center experience preferred.
c. Experience in Registration, Insurance Verification/Pre-Certification, Financial counseling, Patient Accounts a plus

3. Other Skills, Competencies and Qualifications:
a) Population Specific Competency: Ability to effectively interact with populations of patients/customers with an understanding of their needs for self-respect and dignity.
b) Knowledge of keyboard with high accuracy and Microsoft Office products (Excel, Word, Outlook)
c) Demonstrates communication, organizational and interpersonal skills.
d) Ability to work well within a team environment by offering and accepting honest and constructive feedback, supporting team goals, encouraging fellow team members.
e) Ability to be highly motivated, work independently, make decisions, and work in a fast-paced stressful environment.
f) Attentiveness to detail.
g) Organizational Competencies: Appearance, Attitude, Courtesy, Concern, Communication, Teamwork, Safety.
h) Functional Competencies: Customer Service Orientation, Access Operations, Quality & Compliance Management, Physician & Patient Relations, Documentation & Reporting, Employee Engagement
i) Personal Attributes: Customer Focus, Adaptability and Flexibility, Ability to understand and follow directions, Communication, Professionalism, Enthusiasm, Positivity, Integrity/ethical standards, Results-oriented, Organizational skills with strong attention to detail.

4. Level of Physical Demands:
a. Ability to sit or stand for extended periods up to 12 hours depending on location
b. Work weekends, evenings, and holidays as assigned
c. Reliable Transportation required
d. Ability to adjust work hours to meet business demands as required

$15.91/hr - $19.09/hr

The salary range on this job posting/advertising is base salary exclusive of any bonuses or differentials. Many factors, such as years of relevant experience and geographical location are considered when determining the starting rate of pay. We believe in the importance of pay equity and consider internal equity of our current team members when determining offers. Please keep in mind that the range that is listed is the full base salary range. Hiring at the maximum of the range would not be typical.

The salary range on this job posting/advertising is base salary exclusive of any bonuses or differentials. Many factors, such as years of relevant experience and geographical location are considered when determining the starting rate of pay. We believe in the importance of pay equity and consider internal equity of our current team members when determining offers. Please keep in mind that the range that is listed is the full base salary range. Hiring at the maximum of the range would not be typical.