Call Center Representative

Overview

This fully remote position supports the contact center and provides efficient and courteous consumer service via various contact center technologies, such as chat, inboundcalls, email, web, etc., to determine needs and to facilitate timely and appropriate services. Provides timely and effective customer service to prospective, external consumers and internal staff in accordance with departmental standards. Display customer service and commitment to its members and patients by creating a positive consumer experience to include empathy, integrity, and agility.

Hours:

Working 25 hours a week (PART TIME)

9am-2pm or 9:30-2:30 Monday-Friday (EST)

Compensation:

18-19/hr DOE

Location: Remote, can sit anywhere in the US

What You Will Do

• Supports a designated line of business, initiating proficiency in a specific area of expertise.
• Receives and addresses consumer inquiries, resolving non-clinical issues and complaints, while fostering effective relationships with customers, physicians, hospitals, and internal contacts for prompt issue resolution.
• Demonstrates empathy, active listening, and clear communication with consumers to ensure their needs are understood and addressed, fostering a positive consumer experience.
• Establishes customer-focused relationships to ensure efficient issue resolution, staying updated on organizational changes through ongoing training and educational resources.
• Operates within contact center standards and metrics, fostering a collaborative culture by sharing best practices and identifying improvement opportunities to enhance the consumer experience.

Qualifications

• High School Diploma or equivalent required
• Must have strong customer service skills and empathy
• Must be computer savvy
• Must be able to keep adherence and time management skills
• Must have a professional space free of distactions to work remotely

Work Experience:

• Minimum of one year of customer service experience preferably in a health care setting or call center
• Excellent oral/verbal communication and customer service skills required
• PC skills including Microsoft Office