Overview

Are you looking for a career with premium benefits and the potential for growth?

At IC Solutions, a subsidiary of TKC Holdings Inc., we've created something special, a better place to work and grow. Many employees start just expecting a paycheck but end up with a rewarding career. We provide exceptional training and a clear career path.

We now also offer DailyPay providing you immediate access to earned wages. Work Today, Get Paid Today!

We are proud to be a military and veteran friendly employer.

About This Position

The Call Center Agent will provide excellent customer service via answering inbound calls from and completing outbound calls to existing and new customers. Schedule will be Sun-Weds 8-7pm.

Essential Functions, Duties, and Responsibilities

• Answer incoming calls for Inmate Calling Solutions' Point-of-Sale Prepaid Collect (PSPC) product
• Assist customers in a courteous manner by explaining the product offering, quoting rates, opening accounts, and answering general service questions
• Enter customer information into Agent Interface and post payments, including interfacing to the Premise Based equipment of necessary
• Complete customer investigations and place outbound calls to provide the best possible customer service
• Reporting customer service-related complaints to technical and operational staff for diagnosis and resolution
• General duties as assigned

What You'll Need

• High school diploma or equivalent required, some college education is preferred
• One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience
• Must type 45 WPM or faster
• Must have 2-4 years of customer service experience and have the ability to handle calls in a courteous but efficient manner
• Must possess excellent verbal and written communication skills - experience with Microsoft Word and Outlook is preferred
• Must have the ability to perform basic accounting functions - experience with Excel is a plus

Benefits

IC Solutions offers comprehensive benefits to all regular-full time employees:

• Medical w/prescription coverage
• Benefit Credit received when enrolled in a TKC medical plan, to help offset your benefit costs. Benefit Credit of $750 annually, will be divided evenly among your paychecks throughout the Plan Year.
• Dental
• Vision
• Basic Life and Basic Accidental Death and Dismemberment Insurance
• Voluntary benefits (i.e. short term, long term disability and many more) options may be selected to create the right package for you

IC Solutions also understands the importance of work life balance and planning for the future. To help with both of these, employees are eligible for paid time off and a Company Match for the 401(k) Retirement Savings Plan. We now also offer DailyPay providing you immediate access to earned wages.

EEO Statement

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace.

A copy of our Privacy Policy and CA Employee Privacy Notice can be found here: https://tkcholdings.com/privacy-policy-108