Call Center Team Lead
Tampa, Florida
Employer: RemX
Industry:
Salary: $22 per hour
Job type: Full-Time
Pay Rate - $22/Hr.
RemX is assisting a Digital Payment company in Knoxville, TN seeking a Team Lead to:
Qualifications
Please submit your resume to andrea.knodt@remx.com for immediate review.
RemX is assisting a Digital Payment company in Knoxville, TN seeking a Team Lead to:
- Oversee a team of customer service representatives, providing guidance and training.
- Interface with a CRM-based software UI to update payment status.
- Monitor individual performance for team members and provides feedback to ensure their ability to execute all responsibilities and encourage growth.
- Use expertise to ensure team's understanding of scope of work
- Assist in improving team's product knowledge
- Bridge gap between management, QA, and agents
- Coordinates/monitors daily work adherence to schedules and assignments
- Tracking SLA's and other important KPI's/metrics, and maintaining records for all agents
- Serve as a main point of contact for CSA's
- Provide input into performance goals process and hiring decisions
- Weekly meetings with management to discuss team metrics, development, and update on CSA's
- Meetings with team to provide updates on metrics
- Provide floor support/assistance to agents
Qualifications
- Ability to communicate effectively with people at all levels
- Positive attitude and passion for customer service
- Ability to strive in a fast-paced environment and adapt to change
- Training experience
- Strong critical thinking, planning and prioritization skills
- Ability to work under pressure and meet deadlines
- Demonstrated ability to solve problems
Please submit your resume to andrea.knodt@remx.com for immediate review.
Created: 2024-07-02
Reference: 1177152
Country: United States
State: Florida
City: Tampa
ZIP: 33637
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