Payment Team Lead

Tampa, Florida

Employer: RemX
Industry: 
Salary: $22 per hour
Job type: Full-Time
Pay Rate - $22/Hr.

RemX is assisting a Digital Payment company in Knoxville, TN seeking a Team Lead to:
  • Oversee a team of customer service representatives, providing guidance and training.
  • Interface with a CRM-based software UI to update payment status.
  • Monitor individual performance for team members and provides feedback to ensure their ability to execute all responsibilities and encourage growth.
  • Use expertise to ensure team's understanding of scope of work
  • Assist in improving team's product knowledge
  • Bridge gap between management, QA, and agents
  • Coordinates/monitors daily work adherence to schedules and assignments
  • Tracking SLA's and other important KPI's/metrics, and maintaining records for all agents
  • Serve as a main point of contact for CSA's
  • Provide input into performance goals process and hiring decisions
  • Weekly meetings with management to discuss team metrics, development, and update on CSA's
  • Meetings with team to provide updates on metrics
  • Provide floor support/assistance to agents

Qualifications
  • Ability to communicate effectively with people at all levels
  • Positive attitude and passion for customer service
  • Ability to strive in a fast-paced environment and adapt to change
  • Training experience
  • Strong critical thinking, planning and prioritization skills
  • Ability to work under pressure and meet deadlines
  • Demonstrated ability to solve problems

Please submit your resume to andrea.knodt@remx.com for immediate review.
Created: 2024-06-22
Reference: 1174172
Country: United States
State: Florida
City: Tampa
ZIP: 33637

Similar jobs: