Care Coordination Clinical Educator

Overview

CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.

While you're busy impacting the healthcare industry, we'll take care of you with benefits that include:
Medical/Dental/Vision, FSA, Dependent Care Spending Account, Life Insurance, Short and Long-term Disability, 401k match, Paid Time Off, Wellness Program, Tuition Reimbursement, Accidental Insurance, Critical Illness Insurance, Identity Theft Protection, Employee Assistance Program, and more!

Responsibilities

This is a remote position.

Job Summary

This position will act as a clinical educator and content expert for Care Coordination (CC) staff and leaders across CommonSpirit Health acute hospitals. This position will assist with the design and implementation of onboarding, educational content and training for newly hired and current staff and leaders to ensure they are knowledgeable about CommonSpirit Health workflow processes, regulatory requirements, respective roles and related competencies. Specific educational content developed will include how to use essential clinical applications and how to perform essential job functions and competencies. This position will rely heavily on the ability to independently and proficiently use technology, manage classrooms of people, as well as the ability to communicate and present professionally in order to effectively teach in person and remotely. Upon request this position will also serve as a staff and leadership development consultant.

Essential Key Job Responsibilities

• Assist with the design and delivery of onboarding/education for newly hired Care Coordination staff and leaders to ensure they are knowledgeable about CommonSpirit Health Care Coordination processes - including how to use clinical applications (technology); how to perform essential job functions; respective roles and related competencies.
• Initiate, coordinate, design, and implement education for staff and leaders which supports their ongoing professional development, evidenced-based patient-centered care delivery model, and patient care across the healthcare continuum. Education and staff development programs will be designed with a goal to enhance patient experience, reduce readmissions, prevent unnecessary admissions / ED visits, and support improved utilization of resources along the care continuum. Educational efforts will be aimed at helping to ensure an empowered, knowledgeable workforce while ensuring a plan of care for patients in all stages of health, efficient resource utilization, quality outcomes, and optimized reimbursement.
• Develop, implement, and maintain current state of the art educational material for staff to use (hard copy, electronic copy, in-person and electronic materials including PowerPoint, e-learning, and video materials) to assist staff in the use of electronic clinical applications and other key work functions for a variety of end users (e.g. entry level, advanced clinical staff, physicians and leaders). Adjust training material and timing to support product releases and regular workflow modifications.
• Help to manage projects, timelines, implementation, and system design for new clinical applications, new workflows, processes, and policies. This includes assisting with the planning, development, implementation, and evaluation of education and related tools for Care Coordination processes and workflows.
• Collaborate with outside vendors (e.g. naviHealth, Cerner,) to implement and maintain up-to-date Care Coordination education on related applications and products.
• Other duties as assigned, including but not limited to serving as LMS Administrator - creating, uploading, and assigning learning objects in Pathways.
• Lead committees, work groups and/or projects related to the implementation of educational activities.
• Assist with various ad-hoc projects as requested.

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Qualifications

Required Education and Experience

• Requires Bachelor's degree in Nursing or Master's degree in Social Work.
• Requires an active Registered Nurse (R.N.) license license in good standing.
• Requires an expert level proficiency in Care Coordination attained with 5+ years of inpatient experience.
• A minimum of 2 years of education as well as minimum 2 years of management experience is required (or equivalent combination of education and management experience), preferably in Care Coordination.
• Requires extensive knowledge in the areas of case management, utilization management, and/or social services.
• Must have a working knowledge of hospital and/or post-acute care operations, medical/nursing staff procedures, hospital and community resources.