Care Management Assistant

All the benefits and perks you need for you and your family:

• Paid Days Off from Day One
• Student Loan Repayment Program
• Career Development
• Whole Person Wellbeing Resources
• Mental Health Resources and Support

Our promise to you:

Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full Time

Shift : Days

The commun ity you'll be caring for: AdventHealth Tampa

• AdventHealth Pepin Heart Institute, known across the country for its advances in cardiovascular disease prevention, diagnosis, treatment and research.
• Surgical Pioneers - the first in Tampa with the latest robotics in spine surgery
• Building a brand new, six story surgical and patient care tower which will ensure state of the art medical and surgical car for generations to come
• Awarded the Get With The Guidelines - Stroke GOLD Quality Achievement Award from the American Heart Association/American Stroke Association and have been recognized as a recipient of their Target: Stroke Honor Roll for our expertise in stroke care. We have also received certification by The Joint Commission in collaboration with the American Stroke Association as a Primary Stroke Center.


The ro le you'll contribute:

The Case Management Assistant supports the Case Management staff by providing clerical and technical support for the department's professional associates to facilitate and execute discharge plans and other related activities. The CMA may provide administrative support for the Care Management Department in the absence of department administrative assistant.

The val ue you'll bring to the team:

• Provides quality customer service to external and internal customers both on telephone and in person to ensure courteous and professional experience.
• Provides clerical support to department to ensure department efficiency and staff satisfaction.
• Provides Medicare Important Message (IMM), MOON and other compliance forms as requested by Care Managers, per policy
• Assists with sending of referrals and auth requests for services/ placement through NaviHealth
• Assists with final booking of Navihealth referrals
• Assist with Completion of appeal process by faxing information to Kepro and telephone follow-up.
• Manages the coordination of resources for strategic projects and initiatives; delegates project tasks to appropriate individuals as needed.
• Accountable for creation of comprehensive work plans. Ensures key project components are in place, such as setting up appropriate project organization, a clear statement of requirements and benefits, planning and scheduling project activities, controlling the execution of project plans, managing risk and quality, and change control.

Qualifications
T he expertise and experiences you'll need to succeed:

• Provides quality customer service to external and internal customers both on telephone and in person to ensure courteous and professional experience.
• Provides clerical support to department to ensure department efficiency and staff satisfaction.
• Provides Medicare Important Message (IMM), MOON and other compliance forms as requested by Care Managers, per policy
• Assists with sending of referrals and auth requests for services/ placement through NaviHealth
• Assists with final booking of Navihealth referrals
• Assist with Completion of appeal process by faxing information to Kepro and telephone follow-up.
• High School Diploma or equivalent
• At least six months experience in acute care setting

---