CDM Sr. Coordinator - National Remote

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

This position is essential for supporting multiple workstreams associated with our Central Document Management (CDM) teams. The ideal candidate will work closely with other members of the CDM team, as well as with Network Enablement and other staff or departments related to the document management workstreams supported by CDM.

Responsibilities of the role include CDM intake management, providing support for documentation indexing, retention, and various data entry tasks. Patient Records Request and internal audit workflows as assigned/appropriate. The candidate must also access relevant patient information and will be responsible for supporting electronic packets for outgoing mail tasks as assigned/appropriate to CDM workflows and assist with sorting and processing incoming mail to ensure timely distribution across departments while maintaining organizational efficiency.

This role plays a critical role in ensuring the efficient processing of documentation workstreams within CDM operations while maintaining accuracy and adherence to daily SLAs and metrics and PHI & HIPAA requirements.

You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Process electronic incoming documentation according to standard CDM workflows/tasks, including sorting, splitting, indexing, and triaging to appropriate departments or workflow paths/folders
• Support outgoing mail workflows/requests as appropriate within CDM workflows/tasks, ensuring accuracy and compliance with PHI and HIPAA requirements
• Process incoming mail according to standard CDM workflows/tasks, including sorting, scanning, indexing, and triaging to appropriate departments or workflow paths/folders
• Perform various data entry tasks aligned with CDM workflows/tasks
• Maintain and process/complete tracking/receiving workflows according to CDM standards and requirements, maintaining accuracy and required SLAs as assigned
• Support internal audit workflows as required
• Support all required electronic documentation retention requirements
• Accurately process Payment Card Industry (PCI) data & assist with PCI annual audit requirements when needed
• Assist with general administrative tasks and issue resolution activities for all projects and programs supported by the team
• Support workflow responsibilities as assigned, meeting all SLAs, client requirements, and performance guarantees
• Contribute to the development of process documentation for all products and workflows assigned
• Aid other team members as needed and build positive working relationships with peers and business partners to drive engagement and productivity
• Produce and keep track of Excel trackers, both paper and digital, for multiple work projects and departments
• Support leadership on meetings when new projects and metrics are discussed
• Keep all department locations and point of contact information updated for incoming and outgoing mail
• Support training activities as needed within team-aligned workflows
• Extensive work experience within own function
• Work independently, frequently completing work without established procedures and may act as a resource for others or coordinate other activities
• Learn to use new production equipment and supporting software and take on new responsibilities to align with the changing demands of business partners
• Perform other duties and responsibilities as required

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High school diploma or GED
• 4+ years administrative and or data entry experience
• 3+ year of scanning, printing, shipping, or other mailroom related work experience
• Demonstrated ability to work in a fast-paced environment and support multiple priorities
• Proven proficiency with Windows PC applications, with the ability to navigate and learn new computer system applications
• Proven proficiency in using document management software and mailroom equipment, with the ability to navigate & learn new software tools and equipment
• Proven excellent organizational skills with attention to detail
• Proven proficiency in data entry accuracy
• Demonstrated ability to apply critical thinking skills and problem-solving skills
• Demonstrated ability to lift a minimum of 50 pounds

Preferred Qualifications:

• Associate degree in business administration or related field
• Proven knowledge/experience with multi-functional databases
• Proven knowledge/experience with short term and long-term records storage and management
• Proven knowledge/experience with pharmacy/medical terminology
• Proven proficiency in Microsoft Programs
• Proven proficiency in Adobe Platforms

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Rhode Island, Washington, Washington, D.C. Residents Only: The hourly range for this role is $16.54 to $32.55 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO

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