Sr. Telephony Project Coordinator

This role is for a contract to possible hire senior-level project coordinator with telephony project experience to assist with implementing a new phone system. This will be located in Cincinnati or Charlotte and be hybrid 2-3 days onsite. This includes working alongside the lead Program Manager, Workstream Project Manager and Engineering leads providing engineering team task coordination and tracking, implementation planning and coordination, and own equipment procurement, shipment and installation coordination and hardware/installation vendor billing reconciliation.

Manage all phases of telephony implementation and processes to ensure end user satisfaction, project continuity and timely delivery of services.

Participate in weekly and monthly telecom meetings to provide input on implementation procedures.

Set deadlines, assign responsibilities and monitor.

Summarize progress of site implementation.

Manage equipment procurement, procurement, and delivery.

Give guidance as to where DIDs need to go and provide by typical timelines/updates.

Responsible for the projects commitment to quality.

Maintain a mindset of continuous improvement in terms of efficiency of processes, customer satisfaction and optimization.

Lead and direct the work of others

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Required Skills & Experience

Telephony project coordination experience is required.

Experience with the following tools: JIRA, ServiceNow, Excel, Coupa, Microsoft TEAMS

Must be a courteous employee with excellent written and oral communication and be able to get ideas across and non-confrontational manner in 1 to 1 situation, small groups and before large audiences.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.