HOURS: Monday-Thursday, 8am-5pm and Friday, 8am-12pm

RESPONSIBILITIES:

The Chronic Care Coordinator will be responsible for outreaching for all Chronic Disease programs, registries, and all Chronic Disease Management activities. The coordinator will help enroll patients in the chronic disease management programs such as remote patient monitoring for hypertension and diabetes and ensure that tracking and follow-up is conducted for these programs. The Chronic Disease Coordinator will also be responsible for ensuring the appropriate documentation and data entry for all patients in the Chronic Disease programs. This position will coordinate with clinic staff to ensure program success. They will be responsible for remote patient monitoring documentation and tracking, patient education on chronic disease topics such as hypertension and diabetes, supply inventory, ordering, management and reporting work related to the Chronic Disease program.

• Complete patient history and triage documentation such as history and vital signs, and document in the medical records as appropriate.
• Train and educate patients on chronic disease self-management using approved materials.
• Competency in front desk, eligibility and check out procedures.
• Help patients understand remote patient monitoring and direct patients in the setup of the blood pressure and blood sugar monitors.
• Functions as part of an interdisciplinary team with positive interpersonal communication skills when communicating with patients, families, and the medical office staff.
• Assess medical and medical education needs of the patient and provide education as directed by provider and program director.
• Coordinator with the patient's provider and/or PCP to relay patient data and obtain instructions for scheduling and follow-up on abnormal results based on program protocol.
• Answer telephone calls and messages within the same day.
• Provide education and instructions on chronic disease test and monitoring results based on the program protocols, direct messages regarding patient request for medication refills by telephone and in person for patients.
• Follow-up on no show appointments and any missing patient remote patient monitoring data as directed by program protocol.
• Provide education and training to other clinic staff to help them learn about the chronic disease management program.
• Work with other team members and managers to implement daily duties and new programs as needed
• Participate in performance improvement activities, staff training, weekly team huddles.
• Report errors or issues promptly to supervisor.
• Maintain security of medical records and patient's health information according to HIPAA standards.
• Order medical supplies as determined by inventory and program needs.
• Ensure emergency supplies are in stock and at the vaccine event in case of a medical emergency.
• Direct emergency care needs to the appropriate licensed provider as assigned to the event.
• Ensure that our patients get the best possible care.
• Perform other duties as assigned.
• Receives required educational units.

EDUCATION:

• High school graduate or equivalent.
• A business office school, Medical Assistant program or Associate's degrees is preferred.

EXPERIENCE:

• Minimum of two years medical office experience or an equivalent combination of education, training, and experience.
• Previous experience with health insurance and patient billing preferred.
• Requires basic computer knowledge.

Dodge County Hospital Is An Equal Opportunity Employer:
In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Dodge County Hospital will be based on merit, qualifications, and abilities. Dodge County Hospital does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, national origin, age, disability or any other classification in accordance with federal, state and local statutes, regulations and ordinances.
Additional Information
Position Type : Full Time
Shift : Day
Contact Information
Human Resources
Phone: 478-448-4105