NYC Health + Hospitals/Gotham Health is one of the largest Federally Qualified Health Center (FQHC) in the country, providing coordinated world-class primary and specialty care with dignity and respect for all New Yorkers, without exception. At Gotham Health, we practice a person-centered caring culture that values delivering compassionate, quality healthcare in partnership with our patients, community organizations, and staff. Gotham Health is focused on high-quality, affordable care to everyone regardless of ability to pay or immigration status. Gotham Health serves the community through a two-pronged approach: providing treatment to those who need it while at the same time emphasizing prevention. We strive to deliver services in a way that maximizes each patient's opportunity to achieve successful health outcomes, we believe in every person's right to participate in their care plans, we facilitate partnerships with other community resources to meet the needs of our patients beyond healthcare, and we celebrate and recognize the compassionate care of our committed staff. Join our team if you want to be part of our Gotham Health Family, a person-centered, fully integrated, and innovative ambulatory care network that enables all New Yorkers to live their healthiest lives.

Job Description

PURPOSE OF POSITION:

NYC Health + Hospitals / Gotham Health strives to serve patients through a two-pronged approach: providing treatment to those who need it, while at the same time emphasizing prevention. The Clerical Associate IV - Financial Counselor performs (routine to moderate difficult) registration and financial counseling for all patients in need across the Gotham sites as needed. This position performs registration of patients and discusses the patient's financial status to determine if assistance is needed to help pay for the care they receive during their visits to the clinic.

SUMMARY OF DUTIES AND RESPONSIBILITIES:
1. Performs all clerical work including, greeting patients and visitors, scheduling patient appointments and responsible for keeping patients' demographics accurately updated
2. Complete and submit all forms given to the patient upon their first visit, such as HIPAA, Patient Bill of Rights and demographics
3. Assist patients with determining needed financial assistance where applicable, including completing all financial information and/or applications required to make decisions
4. Collect data and perform routine data processing functions, such as status and DNKA's.
5. Performs moderate data entry and data retrieval using electronic systems
6. Answers phone and takes messages for providers and nursing team when necessary. Schedules patients accordingly if necessary
7. Performs clerical work in relation to records, file, and reports using standard work
8. May supervise and instruct _a small_ group engaged in the performance of data entry and retrieval Operations.
9. Conducts New Patient registrations via the EPIC software application
10. Under the direction of the Coordinating Manager, write off accounts when directed.
11. Opens and closes clinics via the EPIC software application within a set time frame.
12. Reviews and updates all pertinent patient information when opening patient visits via EPIC
13. Schedules patient follow up and sub-specialty appointments as directed by providers, prior to patients exit
14. Reviews and revises templates for scheduling patient appointments
15. Performs all related Receptionist duties, including answering phone, greeting patients and handling patient inquiries

Department Preferences

QUALIFICATIONS FOR THE JOB:

CERTIFICATION(S)/LICENSE(S):
1. Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute
2. Ability to analyze and to prioritize tasks.
3. Good oral and written communication skills along with ability to work in a team are required.

KNOWLEDGEABLE IN
Microsoft (Word, Excel, Outlook) Insurance Verification

EQUIPMENT/MACHINES OPERA TED:

Computer, Printer, fax, telephone

COMPUTER PROGRAMS/SOFTWARE OPERATED

Microsoft (Word, Excel, Outlook)

YEARS OF EXPERIENCE:
A four-year High School Diploma or its educational equivalent
One-year satisfactory clerical experience

Responsibilities

No job description available

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NYC Health and Hospitals offers a competitive benefits package that includes:

• Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
• Retirement Savings and Pension Plans
• Loan Forgiveness Programs for eligible employees
• Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
• College tuition discounts and professional development opportunities
• Multiple employee discounts programs

Vacancy Control Board Number

VCB #: GGM-03012024-16871