Clerical - Customer Support

Temple Area, Texas

Employer: All Medical Personnel
Industry: 
Salary: Competitive
Job type: Full-Time
Position: Customer Service Representative

Job Details:
  • Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
  • A typical customer service specialist is responsible for determining the client issue, offer possible solutions or providing follow-up as needed.
  • Customer service agents may be inbound, outbound or a combination of both.
  • Resolve customer's service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
  • Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Qualifications:
  • High school diploma or GED preferred.
  • 0-2 years customer service related experience required.
  • Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
  • Ability to work independently and manage one's time.
  • Ability to accurately document and record customer/client information.
  • Previous experience with computer applications, such as MS Outlook or data entry software.
    Please reference Job number: 145569

    Additional Information

    All Medical Personnel provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. About Us: All Medical Personnel is a national leader in healthcare staffing recognized by Staffing Industry Analysts (SIA) as one of the nation's largest healthcare staffing firms. Our goal is to simplify the process with a flexible and personalized approach. Our clients range from local, regional and national healthcare organizations throughout the United States. Learn more about us at allmedical.com.

    • Created: 2024-05-24
    Reference: 11194217
    Country: United States
    State: Texas
    City: Temple Area

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