Client Learning & Engagement Manager

A client is looking for a Learning and Enablement Manager to join their team! This position is a full-time opportunity, and we are looking for someone to be onsite with remote flexibility. In this role you will lead the Learning and Enablement group to growth by managing and hiring, creating an external strategy to improve customer learning through an external facing platform on their website which would offer clients training offerings including: knowledge articles, learning videos, tracks, tutorials, user guides, and more. In this position your group would also oversee internal training as well, this company has frameworks in place for internal training, but you will continue to enhance what they currently have to ensure employees have a clear picture for growth opportunities, and support.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Required Skills & Experience

5+ years of experience in management with strong leadership skills to coach and build a team
Experience creating a Learning & Development Strategy and external facing platform for new and existing external customers who use this companys products and services from a support and education standpoint
Experience creating a customer experience for learning with a well-designed website with robust offerings including knowledge articles, learning videos, tracks, tutorials, and user guides to support customer training
Experience with internal training for both Customer and Client support teams, design growth paths, learning tracks, etc.
Experience with e-learning tools (litmos, articulate, adobe captivate) and frameworks (ADDIE, SAM)

Nice to Have Skills & Experience

Experience working for a leading edge, SaaS, healthcare technology company, or similar
Experience with Video Development and AI

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.