Job Description - Client Partner - Communication

About Cognizant

Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, redefining clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 194 on the Fortune 500 and is consistently listed among the most admired companies in the world. Cognizant's Communications/Media Practice is one of Cognizant's highest growth businesses and a critical part of Cognizant's business strategy. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.

Overview

Client Partners play a key role in our growth and are tasked with rapid business expansion within their assigned accounts, responsible for growth, health and future prospects of account relationships. The Client Partner is the end-to-end account owner responsible for overall account P&L and senior client relationships. This role requires extensive CxO level relationship building and executive connects, as well as a focus on revenues, operating margin, customer satisfaction, employee growth and development. Must bring top-notch consulting /relationship management skills and a deep appreciation of IT tools, techniques, systems and solutions.

Key Responsibilities

• Drive profitable growth of the account relationship through identifying and leading all aspects of closure of new, renewal, and expansion opportunities.
• Develop client engagement strategies and quantify costs of pursuit.
• Accountable for measurable Revenue/Profit Growth within set timelines
• Review the performance metrics of the account with the delivery, operations and finance teams on regular basis.
• Be part of senior management reviews for the performance metrics of the account relationship.
• Collaborate with multiple service lines, innovation teams and business teams in Cognizant to formulate a business plan and implement it for the account relationship.
• Have regular meetings and collaborate with the customer decision makers and influencers.
• Have a complete understanding of the relationship position within the account.
• Be responsible for execution and customer satisfaction in all the revenue portfolios within the account.
• Identify and forge partnerships and tap into existing alliance partnerships of Cognizant to grow the account.
• Shape the thought leadership agenda.
• Actively drive execution of the innovation agenda for the portfolio.

Required Qualifications

• Bachelor's degree or equivalent experiencecombination of education, training, and experience
• 15 years + experience in a consulting client-facing role or account manager leadership role
• Recent experience in IT professional services or management consulting firm(s)
• Recent experience with global service delivery model(s)
• Experience building and maintaining long-term relationships at senior (CXO and CXO-1) levels
• Experience presenting to C-level executives, and senior business and technology leaders, and must be persuasive and influential
• Prior experience running a client P&L of at least $35/40 million dollars, including reporting and metric assessment for the account

Preferred Qualifications

• MBA degree
• In depth understanding of business problem, technology and services solution domains
• Understanding and thought leadership in technology, services and business trends their direct and indirect impacts on the outcomes of the customer and our organization
• Experience leading different portfolios-ranging from sales, new sales, programs and existing annuity business
• Ability build and sustain CxO relationships
• Critical thinking and the confidence and ability to plan ahead and stay the course
• Ability to navigate a large organization, work in a multifaceted matrix and have the power of persuasion through content and confidence
• Strong executive presence and gravitas
• Excellent problem solving, business communication (written & oral), and client management skills
• Knowledge of value articulation principals include client return on investment and appropriate storyboarding techniques
• Knowledge of client context and client engagement guidelines including organizational sensitivities to consistently look for new solutions
• History leading diverse teams, cultivating and collaborating in a multi-cultural environment

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 345,000 associates around the world.
• We don't just dream of a better way - we make it happen.
• We take care of our people, clients, company, communities and climate by doing what's right.
• We foster an innovative environment where you can build the career path that's right for you.

About us:
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, helping organizations modernize technology, reimagine processes and transform experiences so they stay ahead in a fast-changing world.

Our commitment to diversity and inclusion:
Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.

Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.