Summary

As a Client Planning Manager, you will provide strategic advice, recommendations, and solutions to and/or resolving complex issues for PBS clients.

Location of position: GSA, Public Buildings Service (PBS), Portfolio Management and Customer Engagement Division, in Region 8.

We are currently filling two vacancies, but additional vacancies may be filled as needed.

This job is open to

• Internal to an agency
  
  Current federal employees of this agency.
• Career transition (CTAP, ICTAP, RPL)
  
  Federal employees who meet the definition of a "surplus" or "displaced" employee.

Clarification from the agency

Your application will be considered if you are a:
• GSA employee currently employed in the Public Buildings Service in Region 8
• GSA surplus or displaced employees in the local commuting area who qualify for the Career Transition Assistance Program (CTAP)
You must be serving on a career or career-conditional appointment, or under a noncompetitive Special Appointing Authority which provides for conversion to a permanent position in the Competitive Service.

Videos

Duties

The major duties for this position include but are not limited to the following:

• Proactively develops relationships across the client's national, regional, and field organizations, to strategically position GSA to facilitate accomplishment of the client's mission.
• Research and maps the client's real estate decision making process - is able to identify the client's critical path, key decision makers and influencers to the process, and the variables customers evaluate in making workplace and portfolio decisions.
• Leads and/or actively participates on cross-functional teams to develop the business strategy for the client and to identify strategic project requirements/occupancy needs early, through thorough upfront planning and collaboration internally to GSA and externally with the client, to ensure the planning manager is considering the client mission, while still optimizing the federal footprint and ensuring the best taxpayer value.
• Gathers initial client requirements and is the client's point of contact prior to project initiation. Collaborates with the client to agree on alternate solutions, when necessary, prior to occupancy expiration on non-prospectus /prospectus level projects.
• Prioritizes the customer projects that provide the best value to the federal government and taxpayer. Serves as the primary contact to the customer by taking ownership of his/her customer accounts; proactive in assessing customer needs. Manages customer and PBS expectations; is aware of customer's national initiatives and/or issues; and understands PBS policy/procedures to ensure information is provided to the customer.

Requirements

Conditions of Employment

• US Citizenship or National (Residents of American Samoa and Swains Island)
• Meet all eligibility criteria within 30 days of the closing date
• Meet time-in-grade within 30 days of the closing date, if applicable
• Register with the Selective Service if you are a male born after 12/31/1959

If selected, you must meet the following conditions:

• Current or Former Political Appointees: The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C or NonCareer SES employee in the Executive Branch, you must disclose this information to the HR Office. Failure to disclose this information could result in disciplinary action including removal from Federal Service.
• Serve a one year probationary period, if required.
• Undergo and pass a background investigation (Tier 2 investigation level).
• Complete a financial disclosure report to verify that no conflict, or an appearance of conflict, exists between your financial interest and this position.
• Have your identity and work status eligibility verified if you are not a GSA employee. We will use the Department of Homeland Security's e-Verify system for this. Any discrepancies must be resolved as a condition of continued employment.

Qualifications

For each job on your resume, provide:

• the exact dates you held each job (from month/year to month/year)
• number of hours per week you worked (if part time).

If you have volunteered your service through a National Service program (e.g., Peace Corps, Americorps), we encourage you to apply and include this experience on your resume.

For a brief video on creating a Federal resume, click here.

The GS-13 salary range starts at $103,409 per year and varies by location.

To qualify at the GS-13: Applicants must have at least one year of specialized experience equivalent to the GS-12 level in the Federal service. Specialized experience is experience applying knowledge of market research, training techniques, customer service and business development concepts. Such experience must have included applying knowledge across all levels of client and customer interface for the purpose of developing new business markets; creating and maintaining new customer relationships; and developing, executing and monitoring strategic plans and business processes that align with program and agency goals and performance measures.

Education

Note: If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://www2.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html

Additional information

Bargaining Unit Status:

- This position is eligible for the bargaining unit

Relocation-related expenses are not approved and will be your responsibility.

Additional vacancies may be filled through this announcement in this or other GSA organizations within the same commuting area as needed; through other means; or not at all.

GSA is committed to diversity, equity, inclusion and accessibility that goes beyond our compliance with EEO regulations including:

• Valuing and embracing diversity, promoting equity, inclusion and accessibility, and expecting cultural competence; and
• Fostering a work environment where all employees, customers and stakeholders feel respected and valued.

Our commitment is:

• Reflected in our policies, procedures and work environment;
• Recognized by our employees, customers and stakeholders; and
• Drives our efforts to recruit, attract, retain and engage the diverse workforce needed to achieve our mission.

• Benefits
  
  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
  
  You will have access to many benefits including:
  
  
  • Health insurance (choose from a wide range of plans)
  • Life insurance coverage with several options
  • Sick leave and vacation time, including 11 paid holidays per year
  • Thrift Savings Plan (similar to a 401(k) plan)
  • Flexible work schedules
  • Transit and child care subsidies
  • Flexible spending accounts
  • Long-term care insurance
  • Training and development
  
  
  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

You will be scored on the questions you answer during the application process, which will measure your possession of the following competencies or knowledge, skills, and abilities. Your responses to these questions must be supported by your resume or your score may be lowered.

• Mastery of a diverse range of business and industry concepts and practices, as well as an expert knowledge of GSA tenant and client agencies' needs, requirements, and client satisfaction drivers.
• Advanced knowledge and skill in applying analytical and evaluative methods and techniques to issues and problem resolution strategies involving client agencies as it relates to up-front planning and the overall relationship management.
• In-depth knowledge of account management including strategic account management methods, processes, and metrics and/or customer service standards and practices.
• Overall technical knowledge of project planning, project management, prospectus development, realty practices, and asset management concepts, governing regulations, and program criteria to evaluate program activities and recommend changes to same based on the analysis and application of practices used within the industry, other agencies or other GSA offices.
• Ability to utilize project planning and project management practices to make decisions or recommendations that significantly change important operational/public policies for the agency.

Additional hurdle assessments, such as narrative responses or other assessments, may be administered to applicants who meet the requirements of the first hurdle, e.g., the minimum qualification requirements. If additional assessments are used, you will be provided with further instructions.

Consideration will be given to performance appraisals and incentive awards in merit promotion selection decisions in accordance with 5 CFR 335.103(b)(3). You should list any relevant performance appraisals and incentive awards in your resume so that information will be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation.

If you are eligible under GSA's Career Transition Assistance Plan (CTAP), you must receive a score of 85 or higher to receive priority.

You may preview questions for this vacancy.

• Benefits
  
  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
  
  You will have access to many benefits including:
  
  
  • Health insurance (choose from a wide range of plans)
  • Life insurance coverage with several options
  • Sick leave and vacation time, including 11 paid holidays per year
  • Thrift Savings Plan (similar to a 401(k) plan)
  • Flexible work schedules
  • Transit and child care subsidies
  • Flexible spending accounts
  • Long-term care insurance
  • Training and development
  
  
  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
• Required Documents
  
  As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
  
  ALL required documents must be submitted before the closing date. Review the following list to determine what you need to submit.
  
  Your resume showing applicant's name, email address, work schedule, hours worked per week, dates of employment and duties performed.
  
  GSA OIG Employees: Submit latest SF 50 (other than award SF 50)
  
  If you areCTAP eligible - submit a, b, and c: (a) proof of eligibility including agency notice; (b) SF-50, and (c) most recent performance appraisal.
  
  Current or Former Political Appointees: Submit SF-50.
  
  
  If you are relying on your education to meet qualification requirements:
  
  Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from
  schools accredited by accrediting institutions recognized by the U.S. Department of Education.
  
  Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
• How to Apply
  
  Submit a complete online application including any required documents prior to 11:59 pm Eastern Time on the closing date of the announcement. You can modify or complete your application any time before the deadline. Simply return to USAJOBS, select the vacancy, and update your application. For more detailed instructions on how to apply, click here: Apply for a GSA Job.
  
  To begin, click the Apply Online button on the vacancy announcement.
  
  
  • Sign in or register on USAJobs and select a resume and documents to include in your application.
  • Once you have clicked Apply for this position now, you will be taken to the GSA site to complete the application process.
  • Click the Apply To This Vacancy and complete all steps in the application process until the Confirmation indicates your application is complete. If you click Return to USAJobs or get timed out prior to receiving confirmation, your application will not be submitted and cannot be considered for this job.
  • Note: Review the REQUIRED DOCUMENTS section of this announcement to determine which apply to you and must be submitted online. You may choose one or more of the following options to submit your document(s): Upload (from your computer) or USAJOBS (click the "USAJOBS" link to complete the transfer process).
  
  
  Need Assistance in Applying? Contact the HR representative listed on the announcement prior to the application deadline. We are available to assist you Monday-Friday during normal business hours. You must receive HR approval before deviating from these instructions. Be sure to APPLY EARLY as most assessments must be completed fully and submitted before the announcement closing.
  
  Agency contact information
  
  
  
  Kevin Eastland
  
  Phone
  
  pbsavacancyinquiries@gsa.
  
  Fax
  
  817-850-8361
  
  Email
  
  PleaseFillIn@gsa.gov
  
  Address
  
  GSA, Public Buildings Service
  
  General Services Administration (GSA)
  
  Office of Human Resources Management (OHRM)
  
  1800 F Street NW
  
  Washington, District of Columbia 20405
  
  United States
  
  Next steps
  
  After the closing date/deadline:
  
  
  1. ELIGIBILITY/QUALIFICATIONS: Your application will be reviewed for all requirements.
  2. REFERRAL TO MANAGEMENT: If you meet all the requirements, you may be referred to management for review and a possible interview.
  3. SELECTION/TENTATIVE JOB OFFER: If you are selected, you will receive a tentative offer and start the suitability and/or security background investigation process.
  4. FINAL JOB OFFER:Once our security office determines you can come on board, you will be given a final offer, which is typically 40 days after the announcement closes.
  5. FINAL COMMUNICATION: Once the position is filled, we will notify you of your status. You may also check your application status by logging into USAJOBS and clicking "Track this Application" on the Applicant Dashboard.
  
  
  Thank you for your interest in working for U.S. General Services Administration!
• Fair and Transparent
  
  The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
  
  
  • Equal Employment Opportunity (EEO) Policy
  • Criminal history inquiries
  • Reasonable accommodation policy
  • Financial suitability
  • Selective Service
  • New employee probationary period
  • Signature and false statements
  • Privacy Act
  • Social security number request

Required Documents

ALL required documents must be submitted before the closing date. Review the following list to determine what you need to submit.

Your resume showing applicant's name, email address, work schedule, hours worked per week, dates of employment and duties performed.

GSA OIG Employees: Submit latest SF 50 (other than award SF 50)

If you areCTAP eligible - submit a, b, and c: (a) proof of eligibility including agency notice; (b) SF-50, and (c) most recent performance appraisal.

Current or Former Political Appointees: Submit SF-50.


If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from
schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

Submit a complete online application including any required documents prior to 11:59 pm Eastern Time on the closing date of the announcement. You can modify or complete your application any time before the deadline. Simply return to USAJOBS, select the vacancy, and update your application. For more detailed instructions on how to apply, click here: Apply for a GSA Job.

To begin, click the Apply Online button on the vacancy announcement.

• Sign in or register on USAJobs and select a resume and documents to include in your application.
• Once you have clicked Apply for this position now, you will be taken to the GSA site to complete the application process.
• Click the Apply To This Vacancy and complete all steps in the application process until the Confirmation indicates your application is complete. If you click Return to USAJobs or get timed out prior to receiving confirmation, your application will not be submitted and cannot be considered for this job.
• Note: Review the REQUIRED DOCUMENTS section of this announcement to determine which apply to you and must be submitted online. You may choose one or more of the following options to submit your document(s): Upload (from your computer) or USAJOBS (click the "USAJOBS" link to complete the transfer process).

Need Assistance in Applying? Contact the HR representative listed on the announcement prior to the application deadline. We are available to assist you Monday-Friday during normal business hours. You must receive HR approval before deviating from these instructions. Be sure to APPLY EARLY as most assessments must be completed fully and submitted before the announcement closing.

Agency contact information



Kevin Eastland

Phone

pbsavacancyinquiries@gsa.

Fax

817-850-8361

Email

PleaseFillIn@gsa.gov

Address

GSA, Public Buildings Service

General Services Administration (GSA)

Office of Human Resources Management (OHRM)

1800 F Street NW

Washington, District of Columbia 20405

United States

Next steps

After the closing date/deadline:

1. ELIGIBILITY/QUALIFICATIONS: Your application will be reviewed for all requirements.
2. REFERRAL TO MANAGEMENT: If you meet all the requirements, you may be referred to management for review and a possible interview.
3. SELECTION/TENTATIVE JOB OFFER: If you are selected, you will receive a tentative offer and start the suitability and/or security background investigation process.
4. FINAL JOB OFFER:Once our security office determines you can come on board, you will be given a final offer, which is typically 40 days after the announcement closes.
5. FINAL COMMUNICATION: Once the position is filled, we will notify you of your status. You may also check your application status by logging into USAJOBS and clicking "Track this Application" on the Applicant Dashboard.

Thank you for your interest in working for U.S. General Services Administration!

Fair & Transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

• Equal Employment Opportunity (EEO) Policy
• Reasonable accommodation policy
• Criminal history inquiries
• Financial suitability
• Selective Service
• New employee probationary period
• Signature and false statements
• Privacy Act
• Social security number request