Client Service Representative, Core Laboratory

Description

UP Health System - Marquette

Client Service Representative, Core Laboratory, FTE Shift (1.0DV)

Who We Are:

People are our passion and purpose. Come work where you are appreciated for who you are not just what you can do. UPHS - Marquette is a 222 bed hospital and houses the region's only Level II Trauma Center and Neonatal Intensive Care Unit (NICU). We also provide outreach with programs like annual health and safety fairs, health screenings for the entire family and more to keep our community healthy!

Where We Are:

In Marquette our fascinating history, rural landscape, abundant recreational opportunities, and welcoming people make the Upper Peninsula someplace special. From a thriving culinary scene to charming shops to historic lighthouses and museums, there is something for everyone in this beautiful lakeside gem.

Why Choose Us:

Health (Medical, Dental, Vision) and 401K Benefits for full-time employees

Competitive Paid Time Off / Extended Illness Bank package for full-time employees

Employee Assistance Program - mental, physical, and financial wellness assistance

Tuition Reimbursement/Assistance for qualified applicants

Opportunities for education and training through partnership with Duke LifePoint Healthcare

And much more...

Position Summary:

The Client Service Representative is responsible for delivering high quality service for all client inquiries. This includes giving out test results, requesting additional information for completion of registration, billing, testing, result reporting, canceling/crediting tests, and investigating reported problems and implementing solutions.

Reports to: Supervisor, Lab

FLSA: Non-exempt

EEO: • 01 Officials and Managers • 02 Professionals X 03 Technicians • 04 Sales Workers X 05 Administrative Support Workers • 06 Craft Workers • 07 Operatives • 08 Laborers and Helpers • 09 Service Workers

ESSENTIAL FUNCTIONS:

Utilizes excellent customer service skills at all times

Drag Edit Delete

Works with other laboratory personnel to resolve problems with laboratory client samples, and communicates resolutions to clients.

Drag Edit Delete

Functions as liaison with clients to disseminate test information, answer inquiries and troubleshoot problems.

Drag Edit Delete

Performs clerical and customer service duties using electronic equipment and hospital/laboratory computer systems.

Drag Edit Delete

Assists with client billing. Communicates price changes to clients.

Drag Edit Delete

Assists with performance improvement initiatives pertaining to customer service, including data collection and communication with laboratory leadership team.

Qualifications

Minimum Qualifications:

Minimum Education

High School Diploma or equivalent required.

Associates degree in laboratory sciences preferred.

Drag Edit Delete

Required Skills

Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action.

Drag Edit Delete

Required Skills

Certifications:

ASCP or equivalent preferred

Drag Edit Delete

Minimum Work Experience

1 year laboratory experience (Preferred)

1 year customer service experience (Preferred)

EEOC Statement:

UP Health System - Marquette is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local law.

---