Coordinate all front office functions, including addressing customer's needs organizing workflow, making adjustments to assignments & Inventory Management.

Serves as a phlebotomy resource to clarify ordering & specimen's issues.

Oversees training of new employees & clinical students in a meaningful, effective manner.

Managers & processes MethCare Outreach specimens in a timely fashion. Resolves problems related to specimens, orders & supplies. Resolve issues related to MEL accounts.

Works with LIS analyst to resolve any IS/IT related issues including Fax transmissions.

Strictly adhere to National Patient Safety Goals, HIPAA Guidelines and AIDET Expectations.

Interacts effectively with Physicians, Patients and other Support Services. Responds to customer's concerns and comfort positively. Answers phone calls promptly and professionally.

Performs other duties as needed and/or assigned.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Required Skills & Experience

1+ year experience in a lab environment

Minimum education - HS Diploma

Demonstrated oral & written communication skills.

Excellent interpersonal & leadership skills.

Ability to work independently in a team environment.

Energetic, self-motivated & driven.

Nice to Have Skills & Experience

Associates or Bachelors Degree

PBT (ASCP) or Equivalent within two years of hire.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.