Mass General Brigham Home Care, an affiliate of Mass General Brigham, is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve. At Mass General Brigham, we believe in equal access to quality care, employment and advancement opportunities encompassing the full spectrum of human diversity: race, gender identity, sexual orientation, ability, religion, ethnicity, national origin and all the other forms of human presence and expression that make us better able to provide innovative and cutting-edge healthcare and research.

Description

Mass General Brigham Home Care serves patients from rehabilitation after illness or injury, to chronic disease management. We are dedicated to providing the highest quality specialized care designed to meet the patients' unique needs with the goal of optimizing independence and quality of life. Our clinicians are highly skilled and able to function both independently and as part of an interdisciplinary team.

We value the uniqueness of our employees who are a reflection of the communities and patients that we serve. Our attractive and comprehensive benefits package is designed to meet the needs of our employees.

Qualifications

This is a hybrid role. The hours for this position are 7am - 3:30pm M-F, holiday rotation (3-4 x's a year) and weekend call rotation every 6-8 weeks. The training for this position is Beverly, MA.

Job Summary

Coordinate information and input into computerize system for scheduling of patient visits and admissions to be reassigned. Reconcile referrals and visits utilizing computer reports and confirm information with staff. Triage incoming telephone calls and respond or refer to appropriate staff. Provide general administrative support associated with daily operations of a clinical team, and other duties to support branch operations, as requested.

Qualifications and Experience

• 1 year minimum office experience in a healthcare setting

• Computer proficiency with working knowledge of Microsoft Office, and ability to learn new software

• Familiar with computerized scheduling programs preferred

• Ability to effectively triage incoming telephone information with urgency and calmness

• Excellent interpersonal and customer service skills with ability to interact with a diverse population

• Strong written, verbal and electronic communications skills

• Ability to deal with sensitive information and maintain confidentiality.

• Attention to detail and excellent organizational skills.
• Ability to respond to the demands and continuous changes in the work environment

EEO Statement

Mass General Brigham Home Care is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.