Clinical Service Representative II

Classification Title:

Clinical Service Representative II

Job Description:

Treatment Coordinators are critical components of the UFCD TEAMS Program, one of the primary clinical management tools for the undergraduate dental program. This position is Patient Centered & Student Friendly, with an over-all goal to incorporate the UFCD mission to deliver quality student dentist education and patient care.

Each coordinator is assigned approximately 21 student dentists within one TEAM with their collective patient pool of roughly 700 patients coordinate, schedule, and monitor patient care needs. This position requires continuous use of the PC, axiUm patient management program, and communications via electronic mail to accomplish daily tasks.

Student Aspect: Intermediary/assistant/advisor/manager for the student dentists regarding student/patient clinic schedules, patient financial accounts, student/patient relations, and student/faculty relations, managing one TEAM (of 21 student dentists) with a TEAM Leader for patient care.

Schedule clinic chairs effectively and completely. Management of the clinic schedule to ensure all clinic chairs are filled to provide timely and appropriate care to the patients and clinical experience for dental students. Work as a team with fellow Treatment Coordinator .

At least once per semester, direct chart reviews with all students.

Student/faculty relations: Act as liaison between student and faculty in regard to patient treatment, student progress for all student dentists within the TEAM.

Student patients' financial accounts: Continually track patient financial accounts throughout the student dentist's two year period in the dental clinics. Assist student dentists in notifying patient if accounts are not current.

Patient Aspect: Act as liaison (either in person or by telephone) between patient and student in terms of accounts, treatment progress, updates on patient health-instances when student is not available. Route specific questions or problems to: appropriate faculty, TEAM Leader, department chair, or Patient Advocate regarding patient care problems for student dentist's assigned patients.

Financial Accounting: Generate financial reports regarding patient accounts. Annually, complete cleared accounts of graduating seniors' patients for collection of existing balances; when necessary, refer uncollectible accounts to the Business Office Perform random audits of patient accounts and submit compiled reports to the Dean of Clinical Affairs. Assist student dentist with any changes in insurance policies and submissions and with verification.

Communicate with the Business Office on a regular basis regarding Medicaidcoverage, contracts, patient payments, refunds, duplicate charges, changes in fee codes, and changing policies.

Function within the TEAM: Manage one TEAM of 21 students with roughly 700 patients; Meet with student dentists and their respective faculty TEAM Leader; Communicate with the TEAM Leader throughout the week; Update students and TEAM Leader of clinical and schedule changes: Facilitate transfer of patients between TEAM members; manage all written and verbal communication with contact notes and attachments in patient record; Conduct TEAM meetings and Morning Huddles as needed, and maintain minutes of meetings.

Conducting Surveys: Distribute survey forms, either UFCD or ADA related to patients, students, and/or faculty; Collect and process survey center; Collect data and prepare reports for UFCD Quality Assurance & Compliance(QA&C).

General: Proctor Clinical Examinations (Mock Board Examinations) two times per year; Participate in Quality Assurance process of UFCD; Participate in Patient Care Coordinator Meetings every two weeks with the Associate Dean for Clinical Affairs; Provide coverage of fellow coordinator in the event of his/her absence. Provide coverage for other Treatment Coordinators if requested. Perform reception and mail duties on a rotating basis; Perform chart locker audits and other related duties as assigned.

Work hours are 8:00am to 5:00pm

Expected Salary:

$15.80-$17.00 per hour

Benefits:

The University of Florida offers low cost State Health plans, a number of Dental plans to fit you and your family's needs, and Vision. Domestic partner coverage through GatorCare is also available. Optional plans such as life, disability, legal and accident insurance are also available.

Build your retirement roadmap with competitive pension plans, investment accounts and a host of voluntary add-ons, such as 457 deferred compensation and 403(b) plans.

UF provides a variety of leave programs including vacation, sick leave, 10 paid holidays, personal leave days, and family medical leave. TEAMS employees accrue approximately 22 vacation days annually, 13 sick days annually, and 4 personal leave days, typically used during the holiday closing period (accruals based on full-time employment). UF also provides you the flexibility to deal with life's challenges by offering paid family leave, eight full weeks of leave over a 24 month period.

UF Employees are also eligible for the GatorPerks discount program , which provides big savings at various business and retailers!

Explore UF's plethora of benefit options here: TEAMS Benefits

Minimum Requirements:

High school diploma or equivalent and two years of relevant office experience. Appropriate college coursework or vocational/technical training may substitute an equivalent rate for the required experience.

Preferred Qualifications:

Proficient with multi-line phone system and have communication skills to answer multiple questions.

Experience handling general office equipment to include, facsimile machine, computer, copier, calculator.

Skills operating a computer, and be proficient with Windows and Microsoft Office (Word and Excel).
Multi-practitioner Dental Practice scheduling experience preferred.

Special Instructions to Applicants:

In order to be considered, you must upload your cover letter and resume.

Application must be submitted by 11:55 p.m. (ET) of the posting end date.

This position is eligible for veteran's preference. If you are claiming veteran's preference, please upload a copy of your DD 214 Member Copy 4 with your application for consideration. See our Veteran's Preference Page for more specific information.

Health Assessment Required:
Yes

Advertised: 21 Aug 2024 Eastern Daylight Time
Applications close: 04 Sep 2024 Eastern Daylight Time