Description

Candidate should have good experience in below areas:

Identity Governance

SailPoint

Identity Lifecycle (JML)

Workflows

Administration

Development (Java BeanShell and Rules)

Integration

Access Certification

Migration Experience

CI/CD Process

Other IG Products – Directories (AD and LDAP)

Privileged Access Management

CyberArk

Secret Management

Session Management

Threat Management

Deployment

Application Integration

Java Rest API, Web Services

Mandatory Requirements:

Minimum of at least 10+ years of experience in IAM; 7+ years of experience in SailPoint and 5+ years of experience in CyberArk

Experience in integrating SailPoint Identity Now, CyberArk, Azure AD, ServiceNow and API development experience for SailPoint functions is must to have.

Experience with Rest Web services, SAML 2.0, SailPoint Identity Now, OAuth, WS-Security, and other authentication/authorization protocols is required.

Excellent communication skills and extensive experience working with clients and partners.

Expert-level experience with IAM Protocols such as SCIM, Web services, WS-Fed, SAML, OpenID Connect, and OAuth.

Responsibilities:

Design and implement SailPoint Identity Now or IIQ and access management solutions to meet the needs of the organization.

Work with Application Teams to identify, aggregate and correlate Application/System User Accounts to Identity Cubes within SailPoint.

Development and configuration experience of SailPoint various modules (e.g. audit, compliance, lifecycle, service account).

Design, Develop, Test, and Troubleshoot Custom System/Application Connectors within SailPoint Identity Now.

Product expertise in IIQ, CyberArk, Microsoft Active Directory, Relational databases (Oracle/SQL Server/MySQL/DB2), Java, Bean Shell, REST API, and web services.

Troubleshoot and resolve technical issues related to the SailPoint platform.

Conduct regular audits and reviews to ensure compliance with security policies and procedures.

Develop and maintain documentation for processes, procedures, and system configurations.

Mentor and train junior team members on SailPoint best practices and technologies

Expectations from this role:

Resolve complex trouble tickets spanning across different technologies and fine tune infrastructure for optimum performance and/or provide technical and people leadership (Hierarchical or Lateral)

Mentor new team members in understanding customer infrastructure and processes

Perform ticket data analysis for incident reduction

Perform capacity planning based on increased demand

Perform root cause analysis to find out corrective and preventive actions after every major incidents and escalations

Work on problem tickets for finding permanent solutions of repeated issues

Review and approve roll out and roll back plan for change implementation and ensure adherence for preventing unauthorized changes

Identify opportunities for continued service improvement and delivery excellence, which contributes to cost and optimization benefits to customer

Typical performance measures:

SLA Adherence

Time bound resolution of elevated tickets - OLA

Manage ticket backlog timelines - OLA

Adhere to defined process – Number of NCs in internal/external Audits

Number of KB articles created

Number of incidents and change ticket handled

Number of elevated tickets resolved

Number of successful change tickets

% Completion of all mandatory training requirements

Performance Areas:


Resolution:

Understand Priority and Severity based on ITIL practice, resolve trouble ticket within agreed resolution SLA


Troubleshooting:

Troubleshooting based on available information from previous tickets or consulting with seniors. Participate in online knowledge forums reference.

Convert the new steps to KB article

Perform logical/analytical troubleshooting.

Work on problem tickets to identify permanent solutions.

Work on and resolve complex tickets spanning across multiple technology towers


Escalation/Elevation:

Escalate within organization/customer peer in case of resolution delay.

Understand OLA between delivery layers (L1, L2, L3 etc), adhere to OLA.

Elevate to next level, work on elevated tickets from L1


Tickets Backlog/Resolution:

Follow up on tickets based on agreed timelines, manage ticket backlogs/last activity as per defined process.

Resolve incidents and SRs within agreed timelines. Execute change tickets for infrastructure

Installation:

Install and configure tools, software and patches


Runbook/KB:

Update KB with new findings

Document and record troubleshooting steps as knowledge base


Collaboration:

Collaborate with different towers of delivery for ticket resolution (within SLA, resolve L1 tickets with help from respective tower.

Collaborate with other team members for timely resolution of tickets.

Actively participate in team/organization-wide initiatives.

Co-ordinate with Client ISMS teams for resolving connectivity related issues


Stakeholder Management:

Lead the customer and vendor calls.

Organize meeting with different stake holders.

Take ownership for function's internal communications and related change management.


Strategic:

Define the strategy on data management, policy management and data retention management. Support definition of the IT strategy for the function’s relevant scope and be accountable for ensuring the strategy is tracked, benchmarked and updated for the area owned.


Process Adherence:

Thorough understanding of organization and customer defined process.

Suggest process improvements and CSI ideas.

Adhere to organization’ s policies and business conduct.


Process/efficiency Improvement:

Proactively identify opportunities to increase service levels and mitigate any issues in service delivery within the function or across functions.

Take accountability for overall productivity efforts within the function, including coordination of function specific tasks and close collaboration with Finance.


Process Implementation:

Coordinate and monitor IT process implementation within the function


Compliance:

Support information governance activities and audit preparations within the function.

Act as a function SPOC for IT audits in local sites (incl. preparation, interface to local organization, mitigation of findings, etc.)

Work closely with ISRM (Information Security Risk Management).

Coordinate overall objective setting preparation and facilitate process in order to achieve consistent objective setting in function Job Description.

Coordination Support for CSI across all services in CIS and beyond.


Training:

On time completion of all mandatory training requirements of organization and customer.

Provide On floor training and one to one mentorship for new joiners.

Complete certification of respective career paths.


Performance Management:

Update FAST Goals in NorthStar, track, report and seek continues feedback from peers and manager.

Set goals for team members and mentees and provide feedback.

Assist new team members to understand the customer environment, day-to-day operations and people management, for example roster, transport and leaves.

Prepare weekly/Monthly/Quarterly governance review slides.

Skill Examples:

Good communication skills (Written, verbal and email etiquette) to interact with different teams and customers

Modify / Create runbooks based on suggested changes from juniors or newly identified steps

Ability to work on an elevated server ticket and solve


Networking:

Trouble shooting skills in static and Dynamic routing protocols

Should be capable of running netflow analyzers in different product lines

Server:

Skills in installing and configuring active directory, DNS, DHCP, DFS, IIS, patch management

Excellent troubleshooting skills in various technologies like AD replication, DNS issues etc.

Skills in managing high availability solutions, like failover clustering, Vmware clustering etc.


Storage and Back up:

Ability to give recommendations to customers. Perform Storage & backup enhancements. Perform change management.

Skilled in in core fabric technology, Storage design and implementation. Hands on experience on backup and storage Command Line Interfaces

Perform Hardware upgrades, firmware upgrades, Vulnerability remediation, storage & backup commissioning and de-commissioning, replication setup and management.

Skilled in server, Network and virtualization technologies. Integration of virtualization, storage and backup technologies

Review the technical diagrams, architecture diagrams and modify the SOP and documentations based on business requirements.

Ability to perform the ITSM functions for storage & backup team and review the quality of ITSM process followed by the team.


Cloud:

Skilled in any one of the cloud technologies - AWS, Azure, GCP.


Tools:

Skilled in administration and configuration of monitoring tools like CA UIM, SCOM, Solarwinds, Nagios, ServiceNow etc

Skilled in SQL scripting

Skilled in building Custom Reports on Availability and performance of IT infrastructure building based on the customer requirements


Monitoring:

Skills in monitoring of infrastructure and application components


Database:

Data modeling and database design, Database schema creation and management

Identify the data integrity violations so that only accurate and appropriate data is entered and maintained.

Backup and recovery

Web-specific tech expertise for e-Biz, Cloud etc. Examples of this type of technology include XML, CGI, Java, Ruby firewalls, SSL, and so on.

Migrating database instances to new hardware and new versions of software from on premise to cloud based databases and vice versa.

Quality Analysis:

Ability to drive service excellence and continuous improvement within the framework defined by IT Operations

Knowledge Examples:

Good understanding of customer infrastructure and related CIs.

ITIL Foundation certification

Thorough hardware knowledge

Basic understanding of capacity planning

Basic understanding of storage and backup


Networking:

Hands-on experience in Routers, switches and Firewalls

Should have minimum knowledge and hands-on with BGP

Good understanding in Load balancers and WAN optimizers

Advance back and restore knowledge in backup tools


Server:

Basic to intermediate powershell / BASH/Python scripting knowledge and demonstrated experience in script based tasks

Knowledge of AD group policy management, group policy tools and troubleshooting GPO alerts

Basic AD, object creation, DNS concepts, DHCP, DFS

Knowledge with tools like SCCM, SCOM administration


Storage and Backup:

Subject Matter Expert in any of the Storage and Backup technology


Tools:

Proficient in the understanding and troubleshooting of Windows and Linux family of operating systems


Monitoring:

Strong knowledge in ITIL process and functions


Database:

Knowledge in general database management

Knowledge in OS System and networking skills

Education: Bachelors Degree

Additional client information: