About Allvue

We are Allvue Systems, the leading provider of software solutions for the Private Capital and Credit markets. Whether a client wants an end-to-end technology suite, or independently focused modules, Allvue helps eliminate the boundaries between systems, information, and people. We're looking for ambitious, smart, and creative individuals to join our team and help our clients achieve their goals. Working at Allvue Systems means working with pioneers in the fintech industry. Our efforts are powered by innovative thinking and a desire to build adaptable financial software solutions that help our clients achieve even more. With our common goals of growth and innovation, whether you're collaborating on a cutting-edge project or connecting over shared interests at an office happy hour, the passion is contagious. We want all of our team members to be open, accessible, curious and always learning. As a team, we take initiative, own outcomes, and have passion for what we do. With these pillars at the center of what we do, we strive for continuous improvement, excellent partnership and exceptional results. Come be a part of the team that's revolutionizing the alternative investment industry. Define your own future with Allvue Systems!

Job Summary

A Cloud Operations Engineer Level 3 typically focuses on improving our existing BAU processes and automation for software upgrade deployments, database restores and the delivery of client ready virtual environments.

The role requires a combination of technical skills (such as SQL Server, AWS, Azure Dev Ops and Powershell scripting) and other essential skills including problem-solving within our regular queue work as well as communication with both internal users and clients on live calls.

Responsibilities

Technical and Standard Practices

• Manage and monitor all installed systems and infrastructure (Azure/AWS/LogicMonitor) and proactively ensure the highest levels of systems and infrastructure availability.
• Liaise with internal team(s) and other personnel to address Infra/Product/Customer Access related problems.
• Play an integral role in design, testing, and implementation of custom tools/applications that are relevant to the company needs.
• Advise team members on performance bottleneck issues and procedures to ensure a consistent level of performance that brings value to our customers using our software.
• Work diligently within our Incident and Request Management system (JIRA) to manage tickets from both our internal business users and our customers to provide value in a timely manner.
• Implementing changes for our customer products and environments while complying with our existing Change Management policies consistently
• Drive programs within the team to automate and improve documented processes.
• Demonstrate consistent success with the fundamentals of Service Management and working within a ticket management system.
• Work within our Azure Dev Ops system to run pipelines and processes that provide value to our business teams.
• Participate in our critical incident response workflow and call bridges to help resolve issues for our existing Cloud customers in production.

Team and Knowledge-Centric Collaboration

• Writing and maintaining professional-level internal and customer-facing knowledge articles.
• Team attitude to collaborate or assist teammates or colleagues within the company on technical issues, processes, or product improvements.
• Be "All-In" with our company's Core Values (Be Open, Be Curious, Be Passionate, Own It) and Rally Cry (One Brand, One Strategy, One Foundation, One Culture).

Customer-Centric Experience/Relations

• Providing best-in-class customer experience/service.
• Practice professional-level soft skills when communicating with internal staff and/or external customers.
• Take personal ownership of customer satisfaction in resolving staff concerns and issues.

Requirements

Technical Skills

• AWS and Azure Management Expertise : In-depth knowledge of AWS configurations, settings, services and applications
• Workflow Development : Ability to create complex workflows that match an organization's processes and practices.
• Atlassian Products : Familiarity with other Atlassian products such as Jira Software, Confluence, and Bitbucket can be beneficial.
• Scripting and Automation : Proficiency in writing scripts using Powershell
• Database Management : Understanding of database concepts, query languages (e.g., SQL), and basic ability to interact with databases.

General Abilities

• Problem-Solving : Strong analytical and critical thinking skills to troubleshoot issues and devise efficient solutions.
• Communication : Excellent communication skills to interact with stakeholders, understand requirements, and provide training/support.
• Teamwork and Collaboration : Ability to work collaboratively in a team environment, including with cross-functional teams.
• Adaptability : Flexibility to adapt to new tools and technologies as they become relevant to the Cloud ecosystem.
• Time Management : Skill in managing time effectively to balance multiple tasks and meet deadlines.
• Continuous Learning : Commitment to continuous learning and staying updated with the latest Cloud features and best practices.
• Attention to Detail : Mindfulness to ensure configurations and customizations do not compromise system integrity or user experience.

Education/Certifications

• Education : A bachelor's degree in computer science, information technology, or a related field is preferred.
• Certifications : Certifications such as ITIL 4 or other applicable certifications relating to AWS (EC2/S3) or Microsoft Azure
• Experience : 4+ years of professional experience on SRE or Cloud Engineer role

What We Offer

• Health Coverage options along with other voluntary benefits
• Enterprise Udemy membership with access to thousands of personal and professional development courses
• 401K with Company match up to 4% or Employee Pension plan
• Competitive pay and year-end bonus potential
• Flexible PTO
• Charitable Donation matching, along with Volunteer and Voting PTO
• Numerous team building activities to promote collaboration in a fun and fast-paced work environment

EEOC Statement

Allvue Systems provides equal employment opportunities (EEO) for all employees and applicants for employment. We recognize the real value of bringing people together from diverse backgrounds, experiences and perspectives - we don't just accept difference, we celebrate and support it. We are committed to advancing these efforts through our strategies to hire, promote, create and support a diverse and inclusive environment throughout our workforce and workplace. It is our policy to prohibit discrimination and harassment of any type without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. In addition, Allvue will provide reasonable accommodations for qualified individuals with disabilities.